Question

Carol County Hospital (CCH) is a private, not-for-profit acute-care hospital located in a medium-sized market. It is a 75-year-old corporation, offering full-service care, including general medical, emergency, and general surgical, with special emphasis on Employee relations indicators, Turnover rate Absence rate vacancy rate Discrimination charges OSHA complaints Employee assistance referrals Drug/alcohol Career stress Other Totals.

Questions

1. Assess CCH’s employee relations pro- gram. What statistics have you considered in your assessment? Oncology’ cardiac, obstetrical, and rehabilitation treatment and care?

2. The following table summarizes CCH’s employee relations indicators, which can be used to assess how well the organization manages its interactions with staff members?

Employee Relations Indicators

                                 2012          2013           2014      Comperative Data

Turnover Rate          14%          22 %           26%        12%

Absence Rate            5%            7%             12%        10 %

Vacancy Rate            8%           12%            20%        10%

Discrimination Charges 2%      8%             12%        n/a

Osha Complaints            2%      12%           14%        n/a

Employee Assistance Referrals

Drug /Alcohol             60%     75%            100%     70%

Career Stress               30%     35%            50%       30%

Other                           20%     30%            20%      50

Answer 1

1. Since there is rise in almost all of the areas percentages.

The areas have higher percentages are turnover and vacancy rate.

The turnover rate increase by 4% from 2013 to 2014. The vacancy rate increase by 8% from 2013 to 2014.So these are the major statistics that will be considered in assessment.

2. There are many HR metrics which can be considered in assessing any (potential) employee relations issue. The most common matrix is a survey. Surveys can take place anywhere and any number of times.Survey will encourage feedback from employees about their work environment. Surveys help organizations gather information from their employees about potential problems which can be solved by the institution.