Question

Take a look at UPS (United Parcel Service). Briefly Research and analyze the companies; ·

Goals ·

Strategies for achieving goals

· How company integrates and coordinates activities

Answer 1

UPS mission and goals are as below:

• Grow global business by serving the logistics needs of customers, offering excellence and value in all that they do.
• Maintain a financially strong company-with broad employee ownership-that provides a long-term competitive return to their shareowners.
• Inspire people and business partners to do their best, offering opportunities for personal development and success.
• Lead by example as a responsible, caring, and sustainable company making a difference in the communities they serve.

UPS Enterprise Strategy

Create Value, Transform, and Invest to Grow

Create value for customers using superior portfolio of logistics capabilities

• Demonstrate how the power of logistics can create a competitive advantage for customers.
• Offer products and services that expand customers' access to global markets.
• Configure our broad portfolio of solutions for targeted industries.
• Offer industry-leading technology that simplifies and improves customers' business processes.

Continually transform to strengthen our leadership position

• Deliver an exceptional customer experience.
• Apply marketing and sales excellence to drive profitable growth.
• Enhance performance through quality, efficiency, and technology.

Invest to accelerate growth in key markets and new opportunities

• Accelerate growth by leveraging our global network and scale.
• Build our infrastructure and presence in key emerging markets.
• Expand offerings of integrated logistics solutions.

UPS has integrated its IT system into their competitive forces without much difficulty. With the integration of one of the IT system to the business, now UPS are able to calculate the cost of every of their business activities easily. With the help of this system, UPS has analysed that it is cheaper to outsource their less-travelled rural areas delivery of postage to USPS as it can benefit both parties.

With the IT system Package Level Detail (PLD), where the packages are linked with bar code data, it helped UPS to have uninterrupted tracking and at the same time being able to lower down the overall costs. By outsourcing, UPS are able to expand their destination of delivery wider and at the same time able to keep track on the packages. This system (PLD) is also integrated in other IT assets such as operational databases and data warehouse. With the help of these two systems it enables UPS to calculate their costs accurately.

Another competitive force for UPS will be their supplier. They have successfully integrated their IT systems among their supplier. With the use of linking system with their suppliers, their suppliers will have to directly input the shipment data. With this system it helped UPS to save time by processing the customer-centered information. By doing this, instead of UPS sending the packages back to the warehouse for delivery, they now scheduled them to be directly delivered to the producers.

With the integration of these IT systems into UPS, it not only benefits the company but also the customers as well. The company will be able to minimize or even draw out inefficiency by having their customers to enter their information directly into UPS order systems in advance of pick up. With this system Geographical Information System (GIS), UPS are now provided with the competency of improving the work flow of the company. Customers will be entering their PLD data into their ordering system, and the GIS system will appoint the resources for pick up, and later on sorting, and delivering the packages. By doing that operational flexibility is generated to manifest the most efficient route, delivery times and locations. Though customers have to key in their information on their own, the time for shipping is moved from 5.00pm to 8.00pm which is something that benefits them.