Question

Purpose: To put into practice the skills you’ve learned regarding email writing and intercultural
communication.
Scenario: You work in the Human Resources office of a mid-sized web design company,
Graphix. A team of your web designers, headed by David McCoy, is set to travel to a number of
different countries—Australia, Japan, and India—to meet with potential clients. The team
members have never travelled to these countries, and they will be meeting the clients for the
first time. They will be on their own. Your supervisor is sensitive to the fact that there will be
cultural differences that your team needs to take into consideration. He knows that you have
had experience doing business with clients and keeping contacts in other countries, so he has
asked you to provide some suggestions for the team.
Task: Compose an email in which you make at least three suggestions for effective
intercultural communication based on our discussions of writing for diverse audiences in
Module 2.
NOTE: do not provide recommendations for communicating specifically with people from
Australia, Japan, or India, but for intercultural communication in general.
Consider:
• Your audience is not just David McCoy but other readers at the company as well
• The information the team will need before their trip
• The strategies we established in class for facilitating intercultural communication (see
the slides for reference)
Remember:
• the direct approach
• the conventions we’ve established for email composition (including a clear subject line)

Answer 1

To: Team members

Cc:DAVID MCCOY

Bcc:

Subject: Suggestions for effective intercultural communication

Dear Team,

I am writing this mail to inform you that new suggestions regarding INTERCULTURAL COMMUNICATION.

There are a number of strategies that can be used to better understand and improve intercultural communications.

1. Practice actively listening and observing.

   Listening is a highly regarded skill. When communicating with others from another culture, it is incredibly important to actively pay attention and listen to what people are telling you. Listening can help you understand that there isn't one right way to conduct interactions. Additionally, varying viewpoints or ideas might contradict your own, but you'll still need to listen respectfully.

2. Repeat or confirm what you think was being said.

   It can be helpful to repeat or confirm what you believe to have been the objective of the conversation. This process will help you avoid misunderstandings, especially when speaking different languages. Write it out if you have to, but make sure you align everyone's understanding before moving forward.

3. Pay attention to nonverbal communication.

   Communication is also extremely nonverbal. Pay attention to nonverbal cues such as intonation, eye contact, and posture. Observe how people conduct interactions with others from their same culture and follow their lead. Certain cultures avoid strong eye contact when speaking, so you'll make someone highly uncomfortable if you are trying to force strong eye contact they are not used to doing the same.

I hope this will helpful for you.Please feel free to revert us if you need any further assistance.

Thanks and Regards

(Your name)

(Designation name)

Contact details