Question

what 5 key drivers of patient satisfaction and/or patient experience that would be interested in studying.

(2) did you use qualitative or quantitative research methods to measure these? (Be specific…what methods? Why these methods?)

Answer 1

Ans-

1)Patient is the person who received medical treatment and medical attention,care and treatment.where satisfaction means the patient should be fulfillement and gratification with the desire,need, appetite.

Key points of Patient satisfaction-

1)QUALITY OF CARE: The quality patient experience doesn't happen by accident but by standardized practice. A consistently great patient experience is not a matter of attitude, awareness or positive intent but a matter of design and continuous quality improvement.

2). MANAGING ANXIETY, FEAR AND PAIN:Anxiety is the rust of life,destroying its brightness and weakening its power.Patients are highly anxious. To create an exceptional patient experience, we need to focus on preventing or lessening anxiety for patients and families.

3)COMMUNICATION: Some emotionsdon't make a lot of noise. If we don'tcommunicate our caring, patients and families might think we don'tcare

4)PERSONAL ATTENTION: Patients and families want personalised care and service.

5)STAFF ACCOUNTABILITY: All staff must be accountable for their role like clear responsibility,Clear performance ,Sound measurement and feedback Courageous conversations Consequences reporting.

Ans-2)quantative reaserch deals with the data,no, statistics and qualitative research deals with the explore the data.

Patient satisfaction should be measured qualitative and quantitative way.surveys are used to measure the patient satisfaction.

WHY WE MEASURE PATIENT SATISFICATION-

Patient satisfaction are indicator for measuring quality of health care.patient satisfaction affect clinical outcome and medical malpractice.also timely,effecient and Patient centered.delivery.

Qualitative methods used in Patient Satisfaction-

Qualitative methods include-

1)observation-in this method they should inspect the hospital personally and checked the service provide by hospital faculty to Patient are able to satisfy patient or not.this method is used beacuse result obtain from this method are accurate.and no scam or wrong information provided.

2) interview-in this method interaction with patients personally and ask some questions about care and all that.so by Patient interaction, confidence, answer we measured Patient satisfaction.we used this method because we know the opinion of the direct patient who experience the service.

Quantitative methods include-

Data should produce by analytical method or statistical method involved.in this method data collection through polls, survey.

Poll-we organized poll and though this we collect data and analysis the patient answer for same question and compare all the opinion and according to this we measured Patient satisfaction.