Question

1. Managing Health Care Quality

Imagine that you are a hospital administrator at the Sunlight Hospital in California. The main complaint among the patients is the quality of care. Your job is to understand the state of the hospital, create value, increase efficiency, and turn the facility into a local hospital of choice. Whenever you are making visits in various wards to meet the employees and the patients, you hear how the patients love the hospital, but they would like to see certain improvements in care. The employees seem to be very busy executing their duties and not interacting much with the patients. The hospital board has asked you to compile a report of your findings and suggested strategy for achieving the hospital's current goals.

• Classify five measurements of quality of care in a hospital, and justify the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care.

• Specify four main features in health care organizations that can be used to design a successful quality improvement plan. Articulate the significant manner in which the specified features can lead to failure or success of quality of care in Sunlight Hospital.
• Suggest the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital. Justify your response.
• Propose a quality improvement plan for a hospital that will add value and create a competitive advantage.
• Propose a quality improvement plan for a hospital that will add value and create a competitive advantage.

Answer 1

• Five measurements of quality of care in a hospital-

-Safety,first and foremost i would say safety should be on top of list for quality care in hospital.Safety involves varied aspects, data of hospital-success rate of operations,medical errors, technical errors, lack of knowledge of staff,complication errors...With increase in safety percentage patient's trust,inpatient number, their references about hospital to other people increases.

-Efficiency-these involve hospital equipments,standards,resources,staff performance,being efficient with time, delay in providing services, reduced waiting times.Increased efficiency leads to increased readmission rate, efficient usage of time for surgeries,increased satisfactory rate and improved emergency care.

-Partient-Hospital relationship can be improved by good therapeutic relationship of patient and doctor, high satisfactory rates, increased number of bed occupied,good Patient to staff ratio, standards of staff, decrased refferals of patient of other care services. These measures increase inpatients and maintain standards of hospital

-Responsiveness -staff and management should always be responsible and attentive toward patient with improved quality care which leads to increased trust and their perceptions about hospital care this leads to decreases mortality of emergency and crtical cases

-Hospital duties - these include institutional capacity, legal sanctions and professional norms.No discrimination of culture, race, gender, age and licensed doctors and staff are to provided

• -4 main features in healthcare to design successful quality improvement plan

-High standards of doctors and staff,Developed and advanced equipments,Patient-centered,Ethics and norms of practice, financial stability are the main features to design quality improvement plan.

-With increased standards there will be good service delivery at hospital with increased success rate.

-With advanced equipments there will be reduced medical errors and time efficiency,decreased waiting for patients in the hospital and good recording of data.

-With Increased patient oriented services, there will increased inpatients and readmission rates, high satisfactory rates.

-With ethics and norms policy,  patient trust and believe in hospital increases and success of hospital

-With financial stability, one can run hospital with all the above mentioned features effotlessly and improve quality care

If neglecting any of the above feature leads to failure of hospital management

• -Suggest the salient reasons why quality of care would add value to and create a competitive advantage for the Sunlight Hospital

-I would say providing Quality care itself is big advantage for the hospital and provides and high value and success rate to hospital. With quality care services there is increased inpatients, increased financial stability , increased bed occupancy, maintains high standards of hospital, decreased mortality rate in hospital, best practices in hospital and can make more changes.