Question

Select a company and answer the following questions about the company.

1) Explain the communication style, the positive and negative behaviors exhibited by the employees or managers of the company.

2) When a conflict or problem occurs, how do they resolve it? Include an example,

3) Depending on the reading, it can improve individual performance and eliminate dysfunctional behaviors.

4) Explain the different types of diversity and barriers to inclusion.

5) Explain what ethics, social responsibility, and corporate governance mean. What is its importance in the company? Include examples when responding, in addition to their definitions and applications

Answer 1

1. There are four types of basic communication styles . These are :

Communication Style	Details
Aggressive	Here intense eye contact is maintained and there is a show off where there is an intent of domination and control by blaming , intimidating , criticizing and threatening others .
Passive	Basic thing about this communication style is that here conflict is avoided and here feelings & needs are not expressed .
Passive - Aggressive	Here there is no open communication and generally body language is used . People may be aggressive but they will not express openly .
Assertive	This is the most suitable form of communication in business parlance where there is open result oriented communication without being over bearing and without hurting the feelings of others in the organization . There is no humiliation and every thing expressed and said in right perspective.

Most successful companies have Assertive Style of communication and so do the company which I have selected and where I have worked for 15 years . The companies name is Eveready Industries India Ltd . The company is the manufacturer of dry cell batteries and flashlights & is a 100 years old company .

Positive Behaviors expressed by the employees or managers of the company are :

A. They talk without fear .

B. Communication is open and to the point .

C. They do not indulge in undue work there by wasting their time .

D. They respect each other professionally

E. They take ownership

F. They learn to say no

G. Needs and desires are communicated strongly

Negative Behaviors expressed by the employees or managers of the company are :

A. Some of the needs and desires may be over bearing some time .

B. There could be lack of discipline because for discipline some times aggression is required so people may tend to take things a little casually .

C. When we firmly say no we deprive our selves of some thing big . We should say we will try .

2. When a conflict or problem occurs it is resolved by an open confrontation where all facts related to the conflict or problem and all relevant information is brought to the table . In organization conflict or problem are related to business decisions . All angles or possible solutions are reviewed and best solution is implemented .

For example 2 years back there was a conflict on where will the loaders report whether they will report to the logistics & or dispatch person or they will report to the transporter's authorized representative . All angles were reviewed and it was decided they will report to the transporter's authorized representative and they will enter the factory premises only along with the vehicle . What this will do is it will bar the factory from maintaining any legal documents about those loaders and they will not have to employ them permanently or change them after a fixed number of days . This will have to be done by transporter now .

3. Yes depending upon the reading assertive communication promotes individual performance and eliminate dysfunction behaviors as only what is relevant is done and all unnecessary things are set aside and there is no communication about them in any way in the organization . So employees focus only on their job and their individual performance is boosted up .

4. Diversity is basically the extent to which people have observable and unobservable differences and similarities .

There are 5 types of diversities . These are :

Diversities	Details
Surface Level	These can be seen directly and are basically on the basis of race & gender
Deep Level	These can not be seen directly and are basically on the basis of individual goals & skills
Separation	Here people generally have difference of opinion and or position
Variety	There are meaningful differences with respect to knowledge about certain categories
Disparity	Here there are meaningful differences in terms of accumulation of wealth or pay structures
Age	Here we pair a senior with a junior to transfer skills and knowledge from one and another

Barriers to inclusion are :

Barriers	Details
Bias Like me	Here others are perceived to be similar or different from one self .
Stereotype	Here a group of individuals are perceived to be same and others are perceived to be different .
Prejudice	Here there is outright intolerance about other groups

5.

Ethics	In organizations parlance it is basically the moral principles that govern the behavior of employees	For example in the organization where I work ethics says one should not do anything with wrong intention . So if there is a loss to the company though the intention was good the employee can still have high esteem .
Social Responsibility	Here organizations have a responsibility towards the society at large where they function in terms of uplifting them and helping them in overcoming the social problems they have	Most companies to improve the education standards and literacy levels come up with schools & colleges . They also free medicines for poor.
Corporate Governance	Here the actions , policies , practices & decisions of corporations & their employees have to be in accordance to the corporations social , environmental , business/Market , legal & regulatory requirements .	For example In India every corporation should have appointed independent statutory financial auditors to audit their books of accounts and to report if there are any financial irregularities .