Question

Examine the Sales functions in QuickBooks for managing customers and sales. Use one (1) scenario or example to explain a feature or function that will help you make better management decisions in regard to managing customer & sales activities.

Answer 1

An example to explain a feature or function that will help me to make better management decisions with regards to managing customers and sales activities of my organization is the function that enables me to track the income and expenses by sales representative basis.

My company is a company that markets and sells medicines and we pay commissions on the basis of weekly sales achieved by each sales representative.

We make use of Quickbooks Online Essentials and under the ‘sales form entry’ in the customs fields we enter the name of a new filed – sales representative. QuickBooks allows me to create a custom report and this custom report includes both invoices as well as sales receipts. The report can be created by going to reports – accountant and taxes – transaction list by date – customize. Then I select the change columns button and add sales rep.

This feature enables me to better manage the sales representative and track their productivity and efficiency. It enables me analyze the performance of all the sales reps in terms of income and expenses related to each of them and this allows me to take better management decisions with regards to optimization and management of my sales force in such a manner that sales are maximized and costs are minimized.