Question

In: Operations Management

Read the issues below. You are required to develop implementation strategiesfor staff members to follow, ensure...

  1. Read the issues below. You are required to develop implementation strategiesfor staff members to follow, ensure they achieve the Key Performance Indicators (KPIs) defined in the Operational Plan.

  • The organisation needs to maintain full staffing capacity through rapid recruitment to fill vacancies and there are 13 new sales staff needing to be employed, inducted and trainedin the next 2 months.
  • Outline a mentoring / coaching processto help the new employees settle in to the organisation effectively
  • acquiringphysical resources and services
  • the marketing department has provided you with some details for the design of the signs for the delivery vans. You need to take this information to a graphic artist and request a design for use on the sides and back of the vans. Before entering into any purchasing agreement, prepare a short briefing document the outlines the intellectual property issuesthat may be associated with the supply of this design.
  • Create an acceptable level of variation
  • Use the KPIs to develop a monitoring processfor the implementation of the detailed operational plan.

Solutions

Expert Solution

Key performance Indicators are defined as a success measuring scale of an organisation. With the help of KPI, It becomes possible for a company to analyse how well a company is performing. Thus, by using this parameter, let's solve the mentioned issues in the question above.

IMPLEMENTATION STRATEGIES :

Implementation strategies refers to those strategies which are applied by the company to execute it's plans and procedures in a strategic and effective way. Here, the situation is that the organisation needs to maintain full staffing capacity through rapid recruitment to fill vacancies and there are almost 13 new sales staff that needs to be employed , inducted and trained in next 2 months. Therefore in this case :-

  • When the company needs to employ new employees to fill it's vacant position, then the company can start by releasing advertisements in newspapers or through radio channels regarding the vacancy in the company so that interested candidates can apply for respective positions. Another way to employ the right candidate is through placements. The company can reach out to potential universities in order to conduct placements and choose the right fit. Thus, the very first and foremost step is to conduct Interviews on different dates so that recruitment process can start.
  • Once the recruitment process and taking of Interviews is done, then comes the selection process. Selection process is a part of Employ as it ensures that the candidate is selected or not and whether he/she can be employed in the organisation or not. Here in this process, scrutinizing the candidates and selecting the right one occurs.
  • After employing the right candidates, next step that comes in is Induction. Induction is a process wherein the selected candidates are made to know about the company which they have joined and got selected for. Here, the history of the company is told, as in how it came into existence, when did it come into existence, what was the sole purpose for the company to come to come into existence, who all formed the company etc is shared with the newly joined candidates. Along with it, there roles and responsibilities, certain rules that needs to be followed as an employee etc are also shared so that they are thorough with the whole process and their purpose too. Thus, Induction process is a very enriching stage for the employees to know all about the company for which they would be working. Here, in this case, as the candidates are selected, telling them about the company, it's history, the goals and achievements so far, and also what will be there roles and duties as an employee must be taught. In this way, they will have a clear idea as to why and for what purpose are they selected and what purpose is to be served by them. All and all the employment + selection must be done in 15-30 days span.
  • The next and one of the most crucial process is training the candidates. Training process is a very important step because here the candidates are taught how the job needs to be done, what protocol needs to be followed, what to do and whom to report. This process trains a candidate and makes him familiar with his job responsibilities and targets that needs to be achieved. Thus, this is a time consuming process and can take around 15-25 days or more according to job responsibilities. Once the training is given the candidate is now prepared to perform his job responsibilities and thus becomes an employee.

MENTORING / COACHING PROCESS :

This process is similar to training process. Here too an employee is trained and mentored so that he/she feels motivated to carry out his/her duties in a good manner and thus serve the purpose of joining the company efficiently. Thus, in order to make the employees familiar towards their company, mentoring them becomes a very crucial thing. Here are the steps that can serve this purpose :

  • Firstly, it's very important to establish mutual trust between the employees and the company. This can be done by knowing the company, telling them how important they are to the company and that they are not just an employee but an asset for the company without which the company won't be able to perform. After all, a company works only if it's employee do the work. Thus, making them realize this is very crucial as then mutual trust will be formed on both sides.
  • Secondly, an employee will give it's best only when he knows what needs to be done. In other words, tell them what roles they need to perform. When this thing is clear to employees that what are the roles that needs to be performed by them then the work becomes interesting for the employee and even he puts his best foot forwards towards achieving it. Proper training regarding what work needs to be done is very important.
  • Mentoring an employee is not just about telling them what to do and what not to. This will bring no motivation factors. Though it's necessary for an employee to know his/her work, but that itself is not sufficient. Therefore, bonus and perks that is given to best performer of the year and other such rewards will boost up the employee and he/she will feel motivated towards his/her job.
  • Once the knowledge about what needs to be done and what roles and rules, regulations needs to be performed is imparted to the employees, it's crucial to make them do the work practically. Practical knowledge of the work is the most important task from where the real working of the process will be made familiar to the employee. Thus, giving practical knowledge is very important.

INTELLECTUAL PROPERTY ISSUES :

The marketing department has provided details for the design of the signs for the delivery vans. Here, before entering into any kind of purchasing agreement, it's crucial to refer to Intellectual property rights, shortly called IPR. IPR refers to the protecting the creation made by mind, by using ones intellect quality, art, music etc. Anything new or innovative can be protected by using IPR. The use of IPR is that it protects the invention from getting copied or misused by others. IPR are of different types like copyrights , trademarks and patents. Thus, before entering into purchasing agreement it's better to ensure that whether or not the designs are original or whether similar designs have been patented or already under trademark lists. If not, then it's better to get IPR done for our designs so that it remains unique and can be used by our company itself.


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