Question

As an operation manager of a pharmaceutical company discuss broadly a problem statement and a background study of the topic "The impact of service quality management on the organization performance"

Answer 1

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Answer:

Below area unit the impacts of service quality management on the organization performance of a pharmaceutical company:

1. The service quality management within the drug company ensures in rising client expertise so as to run a booming business through error elimination and maintain client relationship management.

2. The service internal control constructs additionally incorporate a tool to live the present level of quality and suggestions to enhance an equivalent and impact the expansion and profit of the drug company.

3. The service quality ideas believed within the continuous development and authorization of workers to keep up quality at work and guarantee to produce the simplest to the client and retain them towards increasing loyalty in order that the drug company may well be additional competitive within the market.

4. Client focus may well be high through service quality management and it helps to focus on the proper client towards the event of the corporate and build trust to buy equivalent merchandise within the future.

5. The proper quality and also the right time delivery may happen through service quality management of the drug company that impacts the increasing market rate of the corporate because it reduces the sick the patients through totally different medicines and responses of an equivalent.