Question

From: Project management,

Larson, E. W., & Gray, C. F. (2018). Project Management: The Managerial Process, 7thEdition. McGraw Hill.

Develop a communication plan for an airport security project. The project entails installing the hardware and software system that (1) scans a passenger’s eyes, (2) fingerprints the passenger, and (3) transmits the information to a central location for evaluation.

Answer 1

Communication is the most important component within any project. The success of most projects, whether handled by a dedicated project team or a cross departmental team, depends upon a set of crucial communication skills and techniques. Communication and human interaction make or break a project. There are 3 clear communication channels that a manger need to establish once the project has stated .Managing and improving these channels can dramatically increase your chances of success. The channels are shown below with the help of a chart.

UPPERWARD CHANNEL Communicate to senior executives Highlight issues, risks and exceptions Tools used: Exception report Project charter Weekly status report Email sand updates Face to Face reviews Communication plan Strengthens the buy-in from top

LATERAL CHANNEL Communicate to clients, vendors and functional mangers Involve negotiations for budgets, resources and time allocations. Tools used: Statement of work Communication plan Email Contracts Statement of work Requires diplomacy and tact

DOWNWARD CHANNEL Provide direction to project team. Highlight task pending, scheduled tasks , dates and general team briefing. Tools used: Verbal exchange Agenda and Minutes Email Project brief Project plan Issue logs Requires delegation skills.