Question

What are the three affected groups or interested parties for the transit mode/project evaluation? List 2 requirements for each group for the evaluation.

Answer 1

The three interested parties are:

1.Usually enforced interested parties: It is the group inclusive of those stakeholders who are rarely disregarded because of their usual impact on outcome and customer satisfaction such as customers, employees, suppliers, owners, and regulators, all of them in different shapes and modal quality.

2.Possible interested parties: This includes those stakeholders who may or may not affect the outcome and customer satisfaction such as unions, banks, neighbors, etc. but it could be valid to analyze their impact over a period of time.

3.Openly interested parties: The group includes those stakeholders on whom the organization believes that they are important to assure the outcome for some reason and customer satisfaction, even though its relationship is not that obvious.

It is the organizations decision to define who the interested parties are and what are the requirements of those interested parties actually be considered in its quality management system. Naturally, the definition of the organization is related to context, products, processes, projects, developments, operations, etc.

The definition of what interested parties are is complex. As an example, if we consider the case of a hospital, where physicians, nurses, different regulators, several unions, technology and equipment providers, drugs providers, medical and scientific institutions, communities, etc. could be considered as interested parties.

The context of the organisation is not constant and thus its requirement varies accordingly.