How to measure cultural competence when evaluating patient-centered care?

Expert Solution

Abstract

Objectives

The motive of this study was once to pick out patient-centred first-rate indicators (PC-QI) and measures for measuring cultural competence in healthcare.

Design Scoping review.

Setting All care settings.

Search strategy

A search of CINAHL, EMBASE, MEDLINE, PsycINFO, Social Work Abstracts and SocINDEX, and the grey literature was once carried out to become aware of applicable studies. Studies were covered if they stated symptoms or measures for cultural competence. We differentiated PC-QIs from measures: PC-QIs were identified as a unit of measurement of the performance of the healthcare system, which reflects what matters to sufferers and families, and to any individual that is in contact with healthcare services. In contrast, measures evaluate delivery of patient-centred care, in the shape of a survey and/or checklist. Data accumulated included book year and type, country, ethnocultural agencies and point out of first-rate indicator and/or measures for cultural competence.

Results

The search yielded a total of 786 abstracts and sources, of which 16 have been covered in the review. 12 out of 16 sources reported measures for cultural competence, for a total of 10 measures. Identified domains from the measures included: physical environment, staff consciousness of attitudes and values, range education and communication. Two out of 16 sources stated PC-QIs for cultural competence (92 shape and process indicators, and forty eight effect indicators). There was greater representation of shape and system warning signs and measures for cultural competence, in contrast with outcome indicators.

Conclusion

Monitoring and evaluating patient-centred care for ethnocultural communities permits for improvements to be made in the shipping of culturally able healthcare. Future research ought to consist of improvement of PC-QIs for measuring cultural competence that additionally replicate cultural humility, and the involvement of ethnocultural communities in the improvement and implementation of these indicators.

Nightingale answered 2 years ago

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Question

How to measure cultural competence when evaluating patient-centered care?

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Expert Solution

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