Q4. In most management contexts, there is no “one best way” to
managing resistance. Explain the organizational development ( OD)
approach that was applied in the case study by Rose reflecting it
from the different approaches to managing resistance in your course
work.
Case study
MARKS AND SPENCER
Stuart Rose, the CEO of Marks & Spencer, started
with emphasising the critical need for change – by emphasising that
the current state was untenable. Rose noted that inventory was not
being...