Question

Critical thinking 1) Sacha’s mother has brought him to the doctor's office because he has been misbehaving at home and at school and never seems to listen to anything the adults say to him. His mother noticed that he does not respond when she calls his name, and he often seems to live in his own world. Now that he has entered kindergarten, his teacher also reports that Sacha does not seem to respond quickly and has limited vocabulary. How should the medical assistant respond?

2) Alicia, who is 62 years old, comes to the office for a routine eye examination. When you ask her when her last eye exam was, she tells you that she hasn’t had her vision checked in about 7 years, because the exams make her nervous. What should you tell Alicia to help her feel more comfortable and to help her understand the importance of her eye examination?

3) Tom brings his 6-year-old daughter Jane to the office. The physician diagnoses her with conjunctivitis and prescribes eye drops. How should you advise Tom to help Jane avoid spreading the disease to her siblings and classmates?

Answer 1

1.The medical assistant should  respond in an optimistic way as the mothers of kindergarten ate very emotional and sensitive when it comes to their child's health status

• The child needs to be assessed thoroughly for any medical conditions like autism as the child shows symptoms like not responding to names ,being in own world, misbehaviour, not listening to others. In certain cases the children's are hyperactive which needs attention and medical diagnosis .

2.Some of the ways to make the patient comfortable are

• Reassure the patient that it is a simple few minutes procedure
• Provide psychological support and health education to get rid of fear .As fear is the main reason to avoid any medical procedure or screening
• Health educate regarding the necessity of eye check up as one ages to take appropriate preventative measures in case if any risk

3.Some of the advice which has to be provided are

• The child should be encouraged to do handwashing to prevent cross infection
• The child should be encouraged to not share any clothes, towel or use it's siblings belonging
• Not to touch the eye and touch any surface and vice versa