In: Nursing
Line authority is a direct supervisory authority from supervisor
to subordinates.
Chain of Command – unbroken line of reporting relationships that
extends through the entire organization. The line defines the chain
of command and the formal decision making structure.
Unity of Command – within the chin states that, each person in the
organization should take orders and reports only to one
person.
Span of Control – refers to the number of employees that should be
placed under the direction of one leader-manager.
A nurse who uses the chain of command correctly protects the nurse,
the patient, and ultimately, the hospital. The following steps will
assure that you, the nurse, are exercising all of her patient
advocacy muscles:First, call on your head nurse or charge nurse,
who can use their position to accelerate a response or get the
necessary authorization. Keep in mind that different hospitals have
slight variances on the nursing chain of command.
Second, should this fail, or if for some reason there is no head
nurse or charge nurse available, look to the Unit or Department
Director of Nursing (DON). Typically DONs hold a 9 to 5 position,
yet they can be asked to intervene at any time should the need
arise.
Third, if your scenario involves a physician and a patient is in
jeopardy, know and use your chain of command. Remember that the
Chief Nursing Officer (CNO) is your top advocate. In the
organizational structure, the CNO is usually directly beneath the
hospital administrator, and therefore, has a great deal of
authority to assist in finding a positive solution to the problem.
If the CNO is not responsive, then the next step is to contact the
medical director or the hospital administrator or CEO, depending on
the issue.
Fourth, always remember to document. If you are having trouble
getting the appropriate authorization to administer medication, or
perform a procedure, be sure to notate this in the chart. If
necessary and appropriate, you can also complete an incident report
as defined by your hospital’s policies and procedures.