This is for my Administrative Medical Office Skills Class Describe 4 useful rules for using proper...

This is for my Administrative Medical Office Skills Class

Describe 4 useful rules for using proper telephone etiquette.

State at least 5 common telephone courtesies.

Expert Solution

The rules for using proper telephone etiquette are as following

Always ensure to talk in a polite manner when attending a telephone call. This is the first impression for better introduction and showing professionalism
The caller has to be provided concised information .This will save time and ensure the caller gets the necessary information only.
The person who attends the call should have a brief knowledge in regards to the organization or the place they work .This can be helpful to answer all queries of the clue who calls for information or help
It is highly important to not waste the time of the caller by providing only the accurate data.

Some common telephone courtesy are as following

There should be a clear and audible talk
Using the language which the client speaks
Listen carefully before responding to the queries
It is very important to introduce self as soon as one picks or attends a call
The client should not be placed on gold for a longer time exceeding 30-45 seconds

Nightingale answered 1 year ago

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