In: Operations Management
What types of problems can occur at a restaurant and banquet Hall if there is busy a la carte service at the same time that an even moderately-sized banquet is being held?
The problems that can occur at a restaurant and a banquet hall if there is busy a la carte service at the same time even the banquet is being held.
1. Loss of customer-centric focus, since they will have diluted attention.
2. A lot of confusion and conflict in the workforce.
3. Delayed delivery of quality service in both areas.
4. A high waiting line for the a la carte dining.
5. Possibility in the shortage of raw material due to sudden over demand.
6. Chances of poor quality food due to overburden on the chef.
7. Finally, it would lead to overtime for the employees, which would cause unrest amongst them.
8. It can all at the end lead to customer lost, due to a high level of dissatisfaction at both the end.