Question

Here are four questions often raised by patients, health insurance stakeholders, and care providers. What are the answers HCO leaders should convey?

1. How do I know care here is any good?

2. Why are six dimensions (care that is safe, effective, patient-centered, timely, efficient, and equitable) of excellence necessary?

3. How well does this HCO achieve high reliability and a culture of safety (e.g., catheter-associated urinary tract infections, patient falls, and so on are pushed to zero)?

4. Why is it important that patients have an interprofessional team with perspectives from various health professions.?

Answer 1

Ans1) In order to ensure that the care being provided in a HCO is good , the stakeholders should analyse and evaluate the various areas of medical care , the latest used technology , the structure of the HCO, the way staff and professional or semi professionals are organised, the relationship between the various departments and flow of medical care throughout the HCO. And if above such evaluation satisfies the stakeholders, know that the health care provided here is good.

Leaders can prove to the stakeholders or patients, that their medical needs will be best met here through reflecting on the previous achievements of the organization published in the HCo's achievement Brochure, signifying the improvements in patients lives saved, diseases prevented from escalating and clean chit against any mishap or discharge of irresponsibility by any professional.

Moreover the latest technology used, new medical equipments introduced every now and then, sophistication and hygiene maintenance, high-tech equipments, and employing of most qualified professionals itself reflects about the level of care being provided in the HCO.

2) The six dimensions of excellence are very integral to ensure that patients are treated safely, timely and , effectively to reduce the chances of any irresponsibility with respect to somebody's life and to ensure that the HCO does not discriminate on the basis of any discriminatory measure while providing care.

The six dimensions reflect the six basic principles of health care which put pressure on HCO to produce desirable outcome of saving maximum lives and witnessing maximum improvement in health of each patient admittted in the HCO, no matter for how much trivial or dreadful ailment they might be suffering from and equal attention and care should be made necessary to make patients leave healthy and confident and see progress in those who need to stay.

These six dimensions of excellence make sure that the health care standards established and followed by any HCO are based on these such dimensions to provide care which is of utmost quality and focused on health curative and preventive measures.

3) The organization achieves high reliability and a culture of safety through the following practices, mentioned below :

Through employing the top talents and highly qualified, skillful professionals at place the organization maintains the atmosphere of trust and reliability among patients regarding health being in right hands.

By keeping necessary provisions and facilities at place to handle any medical emergency and ensure that utmost quit care is used to treat the complexity that might take place.

Alotting sufficient and efficient semi professionals to each ward or area of speciality care so as to make sure that patient needs are duly met and they are satisfied by providing them enough attention.

Each staff available in a particular patient area will ensure safety standards are duly kept at place and complied with while conducting any practices.

4) Health is a matter of life, so in order to be sure that all the preventive or curative measures received are correct , which will satisfy the health needs and keep the body fit and healthy ,,,the opinions, suggestions and advice from interprofessional team who view health as well as ailments with different perspectives , should be taken to diagnose the problem correctly and to be provided with correct treatment at right time.