Question

You are assigned to a workflow project for a call center to capture new insurance claims for car accidents. Considering what you have learned in prior lessons, what type of questions would you ask and which stakeholders are important to engage in the project?

Answer 1

Q1) Below are the type of questions that need to be asked to capture new insurance claims for car accidents -

1. Personal details of the claimant

2. Incident/accident related details

3. Parties involved, affected and those which suffered damage.

4. Any previous claim history

5. Renewal history

6. Seriousness of the damage to the vehicle.

Q2) The stakeholders that are important to engage in the project include -

1. The claimant

2. Other parties involved, if any

3. Police, depending upon the seriousness of the accident

4. Insurance firm executives