In: Accounting
Sue is a customer account representative for ABC Company. She
recently acquired several new accounts when a previous
representative, Dan, took an early retirement. Sue reviewed each of
Dan’s accounts to help familiarize herself with his clients and
under- stand how she can better serve each one’s individual needs.
As she was reviewing the client list, she found a major customer
she had never heard of before. Surprised that she had not yet done
business with the company, she called it to introduce herself as
the new representative. When Sue placed the call, she found that
the reported number had been disconnected. Thinking that the
customer may have done business with ABC in the past and have moved
on, she reviewed the account transactions and found that the most
recent transaction had taken place the week prior. During her
review, she also noticed the latest transaction was for an
unusually large amount for ABC. As Sue pursued her curiosity, she
went to other employees to find out more about the company. In her
questioning, she found that none of the employees had ever heard of
the customer. Once she had run out of other avenues, Sue decided to
contact the controller to find out if he could provide any
additional information. When Sue opened the company directory, she
was amazed when she recognized his home address: it was
the same address as the mystery customer!
1. What are some of the possible scenarios for why the addresses
match?
2. What other symptoms would be present in each of the scenarios
you identified in part (1)?
3. What are the implications of the address match if the company is
private? If the company was pub- licly traded?
4. Assuming the company was preparing for an IPO, who should Sue
contact, and what should she say? 5. If Sue believes these revenues
are fictitious, what
should her next course of action be?
1 What are some of the possible scenarios for why the addresses match?
Dan the retired representative might be responsible for the fictitious customer.
The controller had the same address as the fictitious customer. He may be colluding with other members of the
company staff to defraud the company.
A fraudster is using the controller's phone number and a fake customer to defraud the company.
2. What other symptoms would be present in each of the scenarios above?
The mystery customer's phone is disconnected. This may Dan's work: setting up a fake customer, setting up a
fake phone number and having it disconnected and committing fraud by generating fictitious transactions to
embezzle the company's money.
The fraudster may be expected to generate fake transactions with the mystery customer with a view to
committing fraud/embezzlement.
Dan/the controller may be colluding with each other and/or other staff to defraud the company.
3 If the company is a private, this may be an attempt by some of the shareholders to defraud the company for their
private benefit or to gain control over the company.
If the company is publicly traded, this may be the attempt of a competitor to bring down the market value of
shares of the company on the stock exchange.
4 If the company is preparing for an IPO (Initial Public Offering), Sue should contact all parties who are going to
underwrite the public offering. She should say that she suspects someone in the company or someone in
collusion with someone in the company has committed or is about to commit fraud. She should mention the
mysterious customer she discovered. She should say this so as reassure the underwriters. If Sue believes that
these revenues are fictitious, she should recommend legal action against Dan, the controller and anyone else
colluding.