Question

Define decision support systems and transaction processing systems. Describe the role each system plays in a business. 

What is a business process and what role does it play in an organization? 

Why would a manager need to review an As-Is and To-Be process model? 

Explain the difference between customer-facing processes and business-facing processes. Which one is more important to an organization?

Answer 1

1. Decision Support Sytem: Decision Support System (DSS) is a computer program that analyse the business details and present it in a predefined format, that in turn helps in making the decision quicker and easier

    Transaction Processing System:Transaction Processing System (TPS) is a computer program that divides an activity into sub-activities and helps in the transaction between the preceding and succeding activities.

2. Business Process: It is process of collection of structured activity that result in a specified product/service for the purpose of sale. It can be presented in the form of flowchart, Network diagram. The main role of business process is that it gives clarity of who should do and what is to be done. It reflects the hierachial structure of the organisation.

3. A manager need to review an An-Is and To-Be process model is,

• To understand the process from resource procurement to product delivery to customer.
• It makes a clear understanding of DO's & DON'T to employee as each level
• To find out the bottlenecks
• To help in decision making process limited to the structure of the organisation

4. Customer facing process:It is the process of convincing the customers to buy a product or service

    Business facing process: It is the process which is inclined towards the structure / process involved in the      business.

The most important out of the said two for an organization is Business facing followed by Customer facing process. The Reason is, the business can be successful only if it is run in a structured way.

The difference between the two process are basically the importance given to the activity involved in the business and some of them are tabulated below: