Question

To prepare for this class assignment, view, "Wellpoint and Bernice's Story" Write a short paper (1-2 pages) that responds to the following questions: What therapeutic communication techniques did the case manager use with Bernice and how did they promote positive care outcomes? Describe how the case manager demonstrated caring and compassion? In what ways did the case management "engage and motivate" (coach) Bernice to adopting wellness and quality of life goals?

Answer 1

1. Therapeutic communication techniques used:

• The nurse introduced herself and treated client with respect gained her trust
• Open ended questions were used
• The nurse listened actively and was empathetic
• The client was not threatened but confronted about her current health issue
• The client was encouraged to make comparisons with reality and what would be effects of her poor health maintenance
• She was helped to focus on her problems and what changes she can bring to her health
• The nurse accepted the client’s point of view
• The nurse offered hope
• The nurse offered self – her time and energy and showed genuine interest in the client
• The nurse instilled hope in the client
• The nurse made observations about the client’s health and intervened

2.The case manager showed caring and compassion by showing genuine interest in the client. She developed rapport with the client. She was empathetic. Set goals and worked with the client. She helped the client to motivate herself and make a change. The nurse was calm and did not react to the angry remarks of the client. She helped her to get through it.

3. Case management helped Bernice to identify the changes in her health and how it can affect her future. She was pursued to think about how important her life is for herself and for others around her. The case management was willing to help her when she was ready. It helped her to get her primary care to get her regular treatment. The nurse encouraged her to identify positive things in her and say it to herself looking at the mirror to improve her confidence. The nurse was a catalyst and helped patient to make the changes herself and complimented her on her work.