Question

Employees at the People’s Bank do not trust management and there is a shared perception that information is not shared and communication within the organization is inadequate. On January 14th 2018, Roxanne Padmore was assigned the task of selecting and implementing an investment management software at the People’s Bank. The software was intended to eradicate the need for paper and enhance the execution of transaction between various departments. Some of the eventual users of the software included the compliance, audit, investment execution and wealth management departments. The team selected for implementing the software comprised primarily of personnel from the wealth management department. The software selected by Ms. Padmore and her project team is now being used by the organization. At the end of the implementation process employees complained that the software selected was not user friendly and the software previously used was more effective. Employees also indicated that although Ms. Padmore surveyed the organization on the preferred choice of software, the eventual choice was not the best and cost millions of dollars. The software chosen by Ms. Padmore and her team was the leading brand in many developed countries, used by many banks and the Journal of Investment Management Software stated “it was highly effective and lead to long run cost savings”. However, employees have indicated that the software was not user friendly and has many deficiencies. Furthermore, the use of the software prevents employees from fulfilling critical job functions. Moreover, John Smith an employee in the Compliance Department stated that “the software did not take into consideration the peculiarities of the Caribbean and assumed that one size fits all.” Ms. Padmore and the wealth management team that were responsible for implementation have all left the organization.

(f)Discuss three assessment tools that can be used at the People’s Bank.

Answer 1

Answer
The assessment tool that can be used by peoples Bank are as follows-
1. Work simulations- in this type of assessment tool the implemented change must first have a simulation test, so that the employees who are supposed to use that software are comfortable with its usage and approve the same for final execution. The same was the problem in peoples Bank the senior management of the bank did not considered the point of view of the employees and must have had an simulation test before making there decision of implementing this software in peoples Bank.
2. Structured interviews-Before implementing any change the People's bank must consider structure interviews of all the key employees who were involved in the change. This structure interview must contain question related to the change which the organization feel is necessary and their response to the the change must be noted on. For example in this case the bank must have had and structure interview of the employees in the process before making it finalized that implementation of software in such a case the problem wouldn't have arised.
3. Experienced employees-There are many experience employees in the bank who have the correct understanding of the capabilities of the people and they can guide the bank in taking major decisions. So it is extremely important that the senior management in the peoples Bank must consider their point of view before taking any major decisions in the bank, so that they feel a sense of ownership and do not feel isolated by the management in terms of taking key decision. In this case the software was considered a one size fits all by the senior management but it did not suit the requirements of the employees in people Bank.

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