Question

Employees at the People’s Bank do not trust management and there is a shared perception that information is not shared and communication within the organization is inadequate. On January 14th 2018, Roxanne Padmore was assigned the task of selecting and implementing an investment management software at the People’s Bank. The software was intended to eradicate the need for paper and enhance the execution of transaction between various departments. Some of the eventual users of the software included the compliance, audit, investment execution and wealth management departments. The team selected for implementing the software comprised primarily of personnel from the wealth management department. The software selected by Ms. Padmore and her project team is now being used by the organization. At the end of the implementation process employees complained that the software selected was not user friendly and the software previously used was more effective. Employees also indicated that although Ms. Padmore surveyed the organization on the preferred choice of software, the eventual choice was not the best and cost millions of dollars. The software chosen by Ms. Padmore and her team was the leading brand in many developed countries, used by many banks and the Journal of Investment Management Software stated “it was highly effective and lead to long run cost savings”. However, employees have indicated that the software was not user friendly and has many deficiencies. Furthermore, the use of the software prevents employees from fulfilling critical job functions. Moreover, John Smith an employee in the Compliance Department stated that “the software did not take into consideration the peculiarities of the Caribbean and assumed that one size fits all.” Ms. Padmore and the wealth management team that were responsible for implementation have all left the organization.

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1. How can SIPOC be used at the People’s Bank.

Answer 1

How can SIPOC be used at the people's bank..??

before discusing the topic lets first explain what is SIPOC and what does it stands for. Then you people can clearly understand how it would be used at the People's Bank.

What is SIPOC..?

SUPPLIER => INPUT => PROCESS => OUTPUT => CUSTOMERS

SUPPLIER: whoever provides input to the bank's process.

INPUT: the data or the material

PROCESS: The activity that performed by the bank to full the customer satisfaction requirement.

OUTPUT: Material or the data that results from the operations of the bank.

CUSTOMERS: final user of the output

Here in the peoples bank the SIPOC is to be used as a tool for documenting the banking process from beginning stage to the end process. It help the employees in the bank to work based on an agreed language. It can used by the following ways:

* Choose a process: A process must be initially choose and also an employer team must be formed and assembled around the key players of that process.

* Define the process: each process consists of an action and a sunject.define it clearly.

* Identify the outputs: under this section there may be three to four outputs with little supporting of the information. inputs and outputs acan be anything ranging from the materials services or information of peoples bank.

* Identify the customers: they are the recievers of the final outputs. so identify them properly. it may not only the external customers of the bank. it may also include the internal stake holders, board members collegues etc.. of peoples bank.

* Identify the Inputs: Identify the resources that are necessary for the adequate functioning of the entire processing of the bank.

* Identify the suppliers: it may be listed as anyone who has a direct impact on the output of the peoples bank.

* Share: Once the SIPOC is completed share it with any relevant stakeholders and also validate it before moving along with the process.