Question

Employees at the People’s Bank do not trust management and there is a shared perception that information is not shared and communication within the organization is inadequate. On January 14th 2018, Roxanne Padmore was assigned the task of selecting and implementing an investment management software at the People’s Bank. The software was intended to eradicate the need for paper and enhance the execution of transaction between various departments. Some of the eventual users of the software included the compliance, audit, investment execution and wealth management departments. The team selected for implementing the software comprised primarily of personnel from the wealth management department. The software selected by Ms. Padmore and her project team is now being used by the organization. At the end of the implementation process employees complained that the software selected was not user friendly and the software previously used was more effective. Employees also indicated that although Ms. Padmore surveyed the organization on the preferred choice of software, the eventual choice was not the best and cost millions of dollars. The software chosen by Ms. Padmore and her team was the leading brand in many developed countries, used by many banks and the Journal of Investment Management Software stated “it was highly effective and lead to long run cost savings”. However, employees have indicated that the software was not user friendly and has many deficiencies. Furthermore, the use of the software prevents employees from fulfilling critical job functions. Moreover, John Smith an employee in the Compliance Department stated that “the software did not take into consideration the peculiarities of the Caribbean and assumed that one size fits all.” Ms. Padmore and the wealth management team that were responsible for implementation have all left the organization.

1. Evaluate the situation above using a changing management model.

Answer 1

There are different change managment models . we would use  Kotter's Eight-Step Change Model model to evalauate the situation and propose changes.

1. Increase urgency - The faster adption of the software is linked with appraisal and promotion thereby trying to create an urgency for faster adption of the software
2. Build the guiding team - Create a new team or task force to promote the software by addressing people questions. John Smith an employee in the Compliance Department would be kind of people the guiding team will be conatcting and provide support
3. Get the vision right - The software was intended to eradicate the need for paper and enhance the execution of transaction between various departments. So this novel vision of truly digital bank have to set right and conveyed right.
4. Communicate for buy-in - The compaint by employee is that decision takes are not preculated down causing mistrust. So one or more communication channels have to be started for communicating to get a buy in
5. Empower action - Compliance, audit, investment execution and wealth management departments should be empowered to use this software and promote the same to other departments.
6. Create short-term wins - create small task for employee to famailazise with tool
7. Don't let up - Do not let do the ongoing change activities
8. Make change stick - Make change stick by slowly removing manual method of doing work and also software mandaory for date to date tasks.