In: Operations Management
Question 1: Which of the following best characterizes the concept of zone indifference?
The zone of indifference exists because employees know which orders need to be followed and which orders can be ignored.
the zone of indifference extends to an area of decision making where employees are equally satisfied following one other versus another.
the zone of indifference comes about because employees have an ethical duty not to follow certain orders issued from management.
the zone of indifference is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.
Question 2: The apprising influence tactic usually involves which of the following?
an appeal to greater ideas in order to gain emotional support
threat of punishment if orders are not carried out
quid pro quo trading and banking of favors
persuading the target of influence that complying will advance his or her career
Question 3: One goal of impression management is to ______
maximize bad
minimize good
maximize good
study others
Question 4: Power is based on people losing their dependence upon others for necessary resources.
False
True
Question 5: The use of _________ can result in employee resistance and other forms of dysfunctional behavior on the part of the follower.
Position power
coercive power
reward power
legitimate power
Ans 1) Correct option is the zone of indifference is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.
Ans 2) Correct option is an appeal to greater ideas in order to gain emotional support.
Ans 3) Correct option is maximize good.
Ans 4) Correct option is False, because power is based on the fear of negative result.
Ans 5) Correct option is reward power.