Question

Question 1: Which of the following best characterizes the concept of zone indifference?

1. The zone of indifference exists because employees know which orders need to be followed and which orders can be ignored.

2. the zone of indifference extends to an area of decision making where employees are equally satisfied following one other versus another.

3. the zone of indifference comes about because employees have an ethical duty not to follow certain orders issued from management.

4. the zone of indifference is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.

Question 2: The apprising influence tactic usually involves which of the following?

1. an appeal to greater ideas in order to gain emotional support

2. threat of punishment if orders are not carried out

3. quid pro quo trading and banking of favors

4. persuading the target of influence that complying will advance his or her career

Question 3: One goal of impression management is to ______

1. maximize bad

2. minimize good

3. maximize good

4. study others

Question 4: Power is based on people losing their dependence upon others for necessary resources.

1. False

2. True

Question 5: The use of _________ can result in employee resistance and other forms of dysfunctional behavior on the part of the follower.

1. Position power

2. coercive power

3. reward power

4. legitimate power

Answer 1

Ans 1) Correct option is the zone of indifference is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.

Ans 2) Correct option is an appeal to greater ideas in order to gain emotional support.

Ans 3) Correct option is maximize good.

Ans 4) Correct option is False, because power is based on the fear of negative result.

Ans 5) Correct option is reward power.