Question

Describe any large bureaucratic organization with which you have had contact with that have not responded flexibly to customer demands. And describe examples of satisfactory responsiveness. What do you think accounts for the differences between the responsive and nonresponsive organizations?

Not about the postal service please

Not about the postal service please

Not about the postal service please '

Not about the postal service please

Answer 1

Solution -

The term “bureaucracy” was defined by Max Weber to describe any organizational design that relies on specialization of labor, a specific authority hierarchy, a formal set of rules and procedures, and rigid promotion and selection criteria. However, many students will probably think of governmental agencies since the term has been applied to these organizational entities and has assumed a somewhat pejorative meaning in recent times

.A comparison between the United States Postal Service and UPS or Federal Express may be a useful example. Most students will have had experiences with both the post office and one of the alternative carriers and will be able to compare the attitudes and approaches of the organizations ---and will probably have had different experiences.

UPS and Federal Express are in a highly competitive environment and have had to both satisfy customer demands and innovate to protect their market position while the UPS has been allowed to continue its monopoly with respect to first class mail (in exchange for providing a nationwide service at relatively low rates) and thus has not been forced to compete.

Another comparison might be K-Mart, WalMart, and Target. All are large discount retailers, but theyhave different strategies. How are they similar in responding to customer needs? How are they different? Which seems to have the most sustainable business strategy