Question

Quality Indices: Mayo Clinic
Review quality indices of Mayo Clinic. How do they compare to each other? To the industry?

Answer 1

Mayo Clinic defines quality as" a comprehensive look at all aspects of a patient's experience.

- Patients seeks excellence in care, medical knowledge, experience and technology.

Quality of Mayo clinic can be measured in:

• Outcomes achieved such as mortality rates and surgical infection rates.
• Compliance with evidence-based processes known to enhance care.
• Volume of patients with complex diagnoses and procedures successfully treated.
• The safety record of the institution.

Quality and service can be measured by comparison with each other & also to industry:

• By knowing the amount of time spent with each patient.
• Making sure each patient is treated with respect, kindness and dignity by every member of the Mayo team & comparing same with others too.
• Making sure appointments are on time- Time management
• Ensuring all test results and other patient information are available to every doctor whenever they are needed- Efficiency

* Quality at Mayo Clinic involves the totality of a patient's experience, from the first phone call to the last appointment.

* Mayo Clinic takes pride in the quality health care provided at each of its three clinic locations and in the Mayo Clinic Health System, a network of clinics and hospitals in more than 60 communities in Iowa, Minnesota and Wisconsin.

* A survey of many different health care quality reports says Mayo Clinic is the only medical center listed at or near the top of every report.