Question

Quality Indices of Mayo Clinic

12.       Review quality indices of Mayo Clinic. How do they compare to each other? To the industry?

Answer 1

Mayo Clinic defines quality as a comprehensive look at all aspects of a patient's experience and their patients seek excellence in care, medical knowledge, experience and technology.Mayo Clinic evaluates quality by looking at outcome measures, process measures, patient satisfaction and quality ranking.

1.Outcomes achieved such as mortality rates and surgical infections.2

2.Evidence-base processes known to enhance care

3.Number of patients with challenging diagnoses and procedures successfully treated.

4.The safety record of the institution.

Mayo Clinic strives to be in the top 10 percent of performance for all quality measures. Mayo Clinic is dedicated to continuous improvement in all areas of patient care, research and education.

Mayo Clinic and its staff often collaborate with industry to improve patient care through research agreements, invention licenses and consulting activities. Another way to assess quality is to ask patients about their experiences at Mayo Clinic.

The Mayo Clinic Care Network uses technology and physician collaboration to deliver a full spectrum of medical expertise to communities across the country and throughout the world. Through the network, Mayo Clinic collaborates with local providers, complementing local expertise and providing additional peace of mind. Mortality ratio,Patient safety indicators,Readmission rates,Transplant quality indicators are outcome measures.The amount of time spent with each patient,Making sure each patient is treated with respect, kindness and dignity by every member of the Mayo team,Making sure appointments are on time,Ensuring all test results and other patient information are available to every doctor whenever they are needed.

Quality at Mayo Clinic involves the totality of a patient's experience, from the first phone call to the last appointment.