Question

Project communication is one of the most important factors in project management. A project manager will spend most of his/her time on communications. Discuss who the project stakeholders on the District 4 Move project are. Discuss various types of communications you will need to use on the project, what stakeholder(s) each type would address, and the frequency of each communication type. You may choose to use a table for this information. Justify your responses.

Answer 1

The project stakeholder’s n the District 4 Move project is the project leader (or project manager), project team members, sponsors (or upper management), project customers,and the functional managers. In a larger sense, anyone who participates in the project or is impacted by its results is a stakeholder. Each stakeholder has an essential contribution to make and all stakeholder expectations need to be met. Contribution made by different people to the project is the principal criteria for identifying stakeholders.For Trillo Apparel Company they would be the Owner/CEO, vice president, chief operating officer, chief financial officer, and chief information officer, IT department, sales team, accountant, administrative assistant, customer service, designer, project manager, maintenance, operations, order fulfillment, and shipping department.

There are many perspectives to project communication. We'll take a look at four types of communicationaspects project managers need to be aware of...

• Project Perspective
• Organizational Perspective
• Formality Perspective
• Channel Perspective

PROJECT PERSPECTIVE

From a project perspective, communication can be looked at as either internal or external.

Internal communication is the communication that takes place between project team members. Generally, this type of communication is "raw." It may involve a lot of back-and-forth discussion as plans or issues are worked out.

ORGANIZATIONAL PERSPECTIVE

Communication from an organizational perspective can be categorized as vertical,horizontal, or diagonal. This perspective takes into account the way organizations are structured.

FORMALITY PERSPECTIVE

Another way to look at project communication is on whether it is formalor informal.

Some examples of formal communicationinclude reports, presentations, and media releases. This type of communication is usually planned and takes some time and effort to prepare

CHANNEL PERSPECTIVE

Project managers also need to give consideration to the communication channel they will deliver their message over.

This perspective deals with how your message will be communicated. Will it be...

• Verbal or Non-Verbal
• Written or Oral
• Face-to-Face or via Telephone

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