In: Operations Management
(a). Explain three (3) types of conflict that can occur in teams. (b). Provide examples of how these types of conflict in teams can be reduced.
The different types of conflicts that can occur in a team are:
EMOTIONAL OR RELATIONSHIP BASED CONFLICT
Based on the interpersonal relationship dynamic of a team, we can
say that while not all members of the team might get along as much
as with the others, the fact that formation of private groups can
create conflicts between the different members.
A leader can necessarily take the interpersonal differences of the different members into account during the selection process and create a team which is balanced in this regard.
COMMUNICATION CONFLICT
The fact that there is a need to continually communicate with the
leaders, between the members, the upper management, project
sponsor, and the stakeholders can create a gap in the communication
process and conversion process knowledge. We can also have some
individuals withholding information from the others, creating a
conflict.
For a leader, establishing a well-developed hierarchy and encouraging open communication can help to solve this conflict.
CONFLICT OF INTEREST
Conflict of interest is another aspect where the needs of some
individuals outweigh their understanding of the need for others and
often the project itself.
For a leader, it is paramount that they establish a common goal
and consideration at the beginning of the project to steer the
teams motivate them to achieve the purposes of the organization and
align their interests with that of the team and the organization as
a result.