hink about a hospitality or tourism company that you consider to have the very best customer...

hink about a hospitality or tourism company that you consider to have the very best customer service. It can be a large well known company or a smaller local company. Tell me about this company and why you have chosen it. What is it about the service that keeps you returning?

Expert Solution

Answer: Marriott international is one well known international company that I like and I am a loyal customer of this service. Marriott is a U.S based company which has its headquarters in Maryland, and is a big brand name in Hospitality at the international level. Its facilities are world class and the company owns 4500 properties that are spread across 90countries. I have chosen this company because of the high quality experience and customer service it offers. It offer good food with great taste and ambiance of its properties is World class. The tangibles of the organization like properties and people are amazing. It is reliable as I have always got the service quality that I desired, the people and the organization is highly responsive and I have always got a timely response for any request and a prompt service. They are expert in hospitality and there is always an assurance of quality. Similarly they have empathy and care a lot about their customers. Thus all these factors related to SERVQUAL are present at this organization and this make me chose this company and keeps me returning to its properties.

keosha answered 3 months ago

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