Question

1. What are the main processes in project quality management?

2. Why is quality management becoming more important? what does it mean to use lean in quality assurance?

3. What are benchmarks? How can they assist in performing quality assurance?

4. Describe Capability Maturity Model Integration (CMMI)?

Answer 1

1) The main processes of Project Quality Management are:

a) Quality Planning = It involves linkage of the project with the company objectives and should go beyond time or cost parameter. It helps to establish the metrics for Quality and involves following activities:

· Reviewing project scope

· Reviewing project management plan

· Understanding environmental factors

· Identifying tools and techniques like Cost benefit analysis, Benchmarking, cost of quality etc.

· Preparing quality checklist

· Building process improvement plan

· Preparing quality baselines and metrics

b) Perform Quality assurance basis output from Quality planning = It is the check performed for the in depth analysis of process and bringing continuous improvement. The data is reviewed in terms of Accuracy, Precision, Repeatability and Reproducibility. It involves activities like:

· Process analysis

· Audits to test quality

· Implementation of corrective and preventive actions wherever required

· Updating project management plan and organizational assets

c) Perform Quality control = Once the process is well established, it is important to monitor the process to ensure it is within control. It involves activities like:

· Review using Cause and Effect diagram

· Review using Pareto chart

· Review using Control charts, Scatter diagram etc.

· Develop quality baseline

· Recommend corrective and preventive action for better control

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