Question

please choose a company from the service sector, renowned for its excellent customer provision, and provide a brief overview of its sustainability and long-term profitability strategy. What is that makes its customer service unique or unbeatable?

Answer 1

Company- Samsung company

At Samsung, our property management aims to make integrated values. Not solely will we produce economic values by maximising profits and stockholder values, however conjointly we have a tendency to war a stronger responsibility as a worldwide national to make social values. As we have a tendency to deliver innovative merchandise and services on the worth chain that is predicated on the core values we have a tendency to pursue at Samsung, we have a tendency to generate values within the fields of economy, society, and surroundings. we have a tendency to monitor the monetary and non-financial impacts that we have a tendency to exert on society throughout such method so we have a tendency to maximize our positive impacts whereas minimizing any negative ones.

Economic Value Creation
Our endeavors to bring innovative technology and merchandise pave the thanks to generate profits and secure new growth drivers. we attempt to enter innovation into the material of our company culture whereas making synergies through the utilization of external resources to pursue open innovation. In thus doing, we have a tendency to take a step nearer to assembling associate system to develop innovative merchandise that cater to the wants of today’s rapidly-shifting market.

Social price Creation
As a worldwide company national, we have a tendency to at Samsung produce social values in an exceedingly manner that's aligned with the property Development Goals (SDGs): particularly, we have a tendency to pinpointed goals that area unit extremely relevant to our business conduct and area unit analyzing our negative/positive impact in achieving these goals. what is more, we'll discover and absolutely explore business opportunities that contribute to reaching the world organization.

At Samsung, we attempt to make thuscial and environmental values furthermore as economic values through our property management so on contribute to the betterment of the worldwide society. Since such social and environmental values area unit tough to quantify, we have a tendency to took a ‘quality over quantity’ approach in setting and managing our property management goals. Since 2016, however, we've adopted the ‘True Value’ technique of KPMG that quantifies social and environmental indicators so we will visualize the values that we have a tendency to produce.

Samsung client service distinctive or unbeatable-

For client satisfaction, Samsung regards interactions with our client because the highest priority and performs a spread of technical and proactive quality collaborations like Qualification Support, Quality Improvement, and downside and demand Management. Having its newest long-run program for “Quality Design” in situ, Samsung can produce a dependent business surroundings to confirm the very best Quality of client service. Product and method changes permit Samsung to enhance product quality and producing potency furthermore as customers’ flexibility. These changes embody adopting new or differing types of materials, styles or processes. Samsung contains a PCN procedure for major or crucial changes in processes. By following this procedure, customers will be notified before such changes.