In: Operations Management
Question 11
What are the two basic factors that influence a person’s power in an organization?
A. |
Personal goals and position characteristics |
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B. |
Position characteristics and personal aspirations |
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C. |
Personal attributes and position manipulation |
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D. |
Personal attributes and position characteristics |
2 points
QUESTION 12
What is praise from a boss?
A. |
Extrinsic outcome |
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B. |
Internal motivator |
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C. |
Exceptional motivator |
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D. |
Reprimand |
2 points
QUESTION 13
Power can be viewed as a sign of personal efficacy - the ability to mobilize resources to accomplish productive work.
True
False
2 points
QUESTION 14
What is the focus of compromising, forcing, accommodating and avoiding approaches to conflict management?
A. |
Dividing up a “fixed pie” |
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B. |
“Expanding the pie” |
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C. |
A qualifying approach, somewhere between assertiveness and cooperativeness |
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D. |
The Theory Y approach to management |
2 points
QUESTION 15
According to Herzberg’s two-factor model, ________ factors lead to satisfaction, while __________ factors prevent dissatisfaction but are generally not a source of satisfaction.
A. |
motivator; hygiene |
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B. |
motivator; expectancy |
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C. |
expectancy; motivator |
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D. |
hygiene; motivator |
Question 11: Option D - Personal attributes and position characteristics
Explanation: Personal relates to the basic quality of an individual like being honest, punctual, etc., and the position characteristics are the roles that an individual possesses in the organization. These are the main two factors that influence a person’s power in an organization.
Question 12: Option A - Extrinsic outcome
Explanation: Receiving praise from the boss or the manager is a form an extrinsic motivation or outcome as it is characterized by an external reward like a bonus, fame, praise, etc.,
Question 13: True
Explanation: Power is a form of authority that an individual has over the others in order to achieve or get the desired job done. In other words, it is the ability or capacity of an individual to influence others.
Question 14: Option A - Dividing up a “fixed pie”
Explanation: Compromising, forcing, accomodating approaches in conflict management is a form of dividing a fixed pie in which The parties are inflexibly positional and often ignore needs or issues behind their positions. It is termed as the fixed pie because everyone involved in the negotiation aspires to get the biggest piece.
Question 15: Option A - motivator; hygiene
Explanation: According to Herzberg’s two-factor model, the motivator is responsible for giving a positive satisfaction for an individual which includes rewards and recognitions, involvement in decision making, etc., whereas the hygiene factors are the basic factors that do not usually increase the motivation or satisfactory level but it gives a sense of dissatisfaction in its absence. Hygiene factors include salary, job security, working conditions, paid leave, etc.,
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