Question

Waiting Lines:

1. In today’s society how are we using queues in our daily lives and how are we influences by them?

2. Are there any companies you can think of that use queues in an innovative way?

3. What is the worst experience you had waiting line for something? Explain the process

4. Do you think that Disney could improve on their queue strategy? And if so, what could they do?

Please answer questions with a paragraph for each question, thank you!

Answer 1

Answer1:

In today’s society queues are used in our daily lives for billing at stores, outlets, malls, and cinema halls, ticket windows, toll tax booths, luggage checking machines, patients waiting outside the Doctor’s clinic, Registration counter at Hospitals, etc. We use queues to meet our basic needs.

Influence of queues:

Queues are never liked by people and everyone is uncomfortable while waiting. Therefore, queues bring a lot of frustration and wastage of time at the places where the queue system is weak.

Answer 2:

The companies that innovatively use a queue:

• Airlines counters at airports have well organized separate queues for different classes and digital kiosks for queues are available.
• Drive through counters at McDonald’s and their billing counters including are very fast and effective.
• Walmart queue system wherein the number of counters is high and the customers get free early due to fast billings.

Answer 3:

Bank Queue System:

When a person has to wait in the bank queues to talk to the Relationship Manager regarding a cheque bounce case on a Saturday. Due to the weekend, it has a long queue and a lot of customers step in for the bank works as it is their holiday and a Relationship Manager handles different kinds of customers in his job capacity so he has a long waiting queue.

Answer 4:

Disney can improve on their queue strategy by the following ways:

1. By introducing a virtual queue system wherein the customers do not have to physically stand in the queues.
2. By introducing a CCTV queue management system and keeping a live record of the number of customers and waiting time.
3. By introducing a digital queue system to help organize the waiting process up to the service receipt by informing the visitors about the number in the queue and waiting time left.
4. By introducing self-service kiosks along with the ticker counters.
5. By making sitting arrangements in the queue.
6. Providing on the job training to the employees to handle customers fast.
7. Keeping calm and handling customer waiting issues by the employees.

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