Question

Refer to a time when you were a part of a great team. What was your part in making the team effective?

Please describe what customer service means to you and what you would bring to this job?

Answer 1

1. Recent is best. Your most relevant examples will be from the last year or so. It’s okay to go back further for a story that’s particularly impressive or relevant.

2. Be a hero. Pick an experience that really allowed you to shine. Maybe you stepped up to solve a problem, resolve a conflict, or bring the group together. Maybe you helped to achieve spectacular results (brought in revenue, reduced expenses, delivered a high-profile project).

3. Keep it relevant. For each interview, review the job description to get a better understanding of the type of collaboration required (see above). Then pick the most relevant example you have. It will serve you well to prepare a few examples that represent different types of team projects.

4. Go for added value. If you can, choose an example that shows off your team skills while also demonstrating other strengths. For example, pick a story that also highlights your leadership talents, your numbers acumen, or your sales expertise.

5. Use the STAR format to structure your story. We recommend also reading our article Behavioral Interview: Tips for Crafting Your Best Answer for more advice on how to use the STAR format to structure and focus your team stories. Remember: The goal is to jot down bullets to create a story framework, not to memorize a script.

Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.

Good customer service is treating customers with a friendly, helpful attitude.

Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

These are a few of the ways customer service can be considered great service, and relaying these types of details and understandings to the interviewer will show them you understand that being a great CSR is more than just giving basic service.