In: Computer Science
The Power of Unified Communications
Chapter 7 highlights the power of the "Network." Advances in networking technology have made the internet possible and have provided the underpinning for a revolution in communications. The Macy's RFID (radio frequency identification) case study at the beginning of the chapter highlights the power of wireless networking in particular. As defined by the text, Unified Communications allows companies to merge disparate modes of communication into a single service. This is akin to the technology that underpins the "triple play" packages offered by cable and telecommunications providers alike which combines video, internet, and phone in one package.
By doing a search of the internet or by other research methods, find an example, or a case study, of an organization that has used Unified Communications to their advantage.
Ponder these questions:
1) What business problem was this organization trying to solve?
2) What was the current state of their communications technology infrastructure?
3) What unified communications technologies did they decide to deploy? What were the key components of this system?
4) How did they improve their business by implementing unified communications?
5) What do you believe the future holds for unified communications?
With the help of a case study we will try to ponder over the following scenarios/queries:
Premise: A big material handling subsidiary of Toyota motors has a presence over more than 10 locations and corporate campuses which handles both the logistics and sales division of the company.
They went ahead with the CISCO powered UC platform which is cloud-based.
Key components:
From above we came across different pain points and areas of improvement. we can clearly see that unified communication is progress in the right direction and as further advances are made in this filed especially with the help of cloud deployment the pricing will reduce and scalability would increase. As more and more providers like Microsoft, Google and CISCO are making progresses we will see the proliferation of UC across small to medium sized firms as well.