Question

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Scenario: Helen has been tasked with negotiating a new contract with the office's internet carrier. She contacted three internet providers, gathered bids, researched reviews, and did a comparison chart. She decided to sign with a new internet provider.
Did Helen demonstrate characteristics of effective problem-solving and decision making? Select all that apply.

Select one or more:

a. Yes, Helen was able to remain neutral

b. Yes, Helen gathered all the information

c. Yes, Helen analyzed the information

d. Yes, Helen considered all the possible solutions

e. No, Helen was emotionally attached

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Top Notch software has a customer who isn't happy with their service. The issue with the customer's software seems to be user error. What is the problem in this scenario?

Select one:

a. The customer did not read the user manual

b. The company has an unhappy customer

c. The customer is not listening

d. The customer needs a replacement software

Scenario: Lee is the general manager for The Mattress Store. His best sales associate, Ben missed his monthly goal by one mattress this month. It is unusual for Ben to miss his goal; he was out for a week with the flu. Unfortunately, Ben did not earn his bonus for the month. Ben is upset and threatens to quit if Lee does not make the exception since Ben had the flu. The rules are clear, and bonuses are paid to those who meet their sales goal. However, Lee does have the authority to make exceptions to the rule.
Should Lee involve others in making this decision? Choose all that apply:

Select one:

a. Yes, Lee should involve the accounting department in his decision.

b. Yes, Lee should involve the payroll department in his decision.

c. Yes, Lee should involve HR in his decision.

d. No, Lee has the information he needs to make the decision on his own

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Scenario: Stanley transferred from the northside location to the southside location and accepted a promotion to manager of the store. On his first day in his new role as manager, an employee approached Stanley and asked if she could leave two hours early to attend her son's school play. She said that the previous manager always lets her leave early. Stanley does not know how to respond.
Should Stanley involve others in his decision? Choose all that apply.

Select one or more:

a. Yes, Stanley should find out if it is appropriate to grant her request.

b. Yes, Stanley should consult the other employees of the department.

c. Yes, Stanley should involve the manager of accounting.

d. No, Stanley has the information to make the decision on his own

Answer 1

1) b, c, d

Helen has exhibited effective problem solving and decision making skills, by gathering the information, analyzing the data and considered all possible solutions, without getting emotionally attached and signed a new contract without being indecisive and neutral.

2) a

User errors refers to human error but not the error of omputer, software or hardware. As per case scenario, teh user has deleted important software installation file without reading the user manual properly.

3) a, b, c

As Lee doesn't have the authority to decide to give exception for this rule. He must involve HR for knowing the details of past performance of Ben. He has to involve accounting department to check status of profits for accepting or denying the bonus. He has to involve payroll department also, to let know them whether Ben bonus is getting processed or not.

4) d

Being in the position of experienced manager, Stanley should clearly know his duties and responsibilities clearly. He must handle the situation independently and make his own analysis to grant leave decisions depending upon the employees nature of work and check whether his absence delays the operations of that day and then he has to make appropriate decision to grant his leave request. So, he has no need to consult anyone and he can take his own decision.