In: Operations Management
Currently a company that designs Web sites has five customers in its backlog. The time since the order arrived, processing time, and promised due dates are given in the following table. The customers are ready to be scheduled today, which is the start of day
190.
Customer |
Time Since Order Arrived (days ago) |
Processing Time (days) |
Due Date (days from now) |
Upper AA |
88 |
12 |
50 |
Upper BB |
66 |
10 |
66 |
Upper CC |
33 |
24 |
58 |
Upper DD |
22 |
32 |
100 |
Upper EE |
10 |
20 |
26 |
a. Develop separate schedules by using the FCFS and EDD rules. Compare the schedules on the basis of average flow time and average days past due.
Using the FCFS (first come, first served) decision rule for sequencing the customers, the order is:
Sequence |
1 |
2 |
3 |
4 |
5 |
Customer |
E |
A |
B |
C |
D |
Using the EDD (earliest due date) decision rule for sequencing the customers, the order is (to resolve a tie, use the order in which the jobs were received):
Sequence |
1 |
2 |
3 |
4 |
5 |
Customer |
E |
A |
C |
B |
D |
The average flow time and average days past due for each option are: (Enter your responses rounded to one decimal place.)
Rule |
Average Flow Time |
Average Days Past Due |
EDD |
||
FCFS |
FCFC means First come first serve. As per FCFS rule, the job will get priority based on the arrival of the job in the system. The job with the earliest arrival will get first priority.
Flow time is the cumulative processing time of the job completed.
Job completion day is a flow time (considerin Day 190 as a Day 1)
Days Past due date = Max (0, Job Completion Day - Due Day)
Average Flow time = Total of Flow time / 5
Average Days past due = Total of Days past due/5
Comparison: