A temporary, six-month CSR position has just been filled at Dallas Distribution Center. The new hire...

A temporary, six-month CSR position has just been filled at Dallas Distribution Center. The new hire is Abhey Patel, a very nice and bright person, who everyone agrees works extremely hard. Abhey has recently established citizenship in America from his homeland, India. Realizing the need to write to customers using proper English and grammar, the other CSRs have been covering for Abhey, proofreading his letters and e-mail messages for him. He is currently enrolled in an ESL (English as a Second Language) night class, but he hasn’t mastered all the fine points yet. Respond to these questions regarding Abhey’s situation:

1. What are some ways that Abhey can complete his duties on his own more easily?

2. Do you feel that the supervisor should be informed that Abhey has not yet developed his business writing skills and that others are helping him with his work? Is this practice of helping Abhey hurting his co-workers or the company?

Expert Solution

1. Abhey can complete his duties on his own more easily by trying to be proactive in his approach and develop a strategy to learn English language through practical approach. He can take help of his co-workers to help learn the language and talk with them in English more often. Also he can practice writing and proof reading himself so that he becomes more confident with the language and try to achieve mastery over the language in a short span of time.

2. Yes, in my opinion supervisor must be informed that Abhey has not yet improved his business writing skills and he is still taking help of his co-workers. This is because the company would ultimately suffer due to this as the productivity of other employees will also get affected if they do Abhey's work and the company has to bear losses due to it. Supervisor must be informed and he must help Abhey develop his skillsets and work with him to gain confidence and mastery in the language at a fast pace.

keosha answered 1 day ago

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