In: Operations Management
1.According to Fuller and Shikaloff, employees are more engaged if
a.they are sufficiently (financially) rewarded for their
work
b.they are better educated
c.they work for a manager who is working at least as much as they
are
d.management will just get out of their way so they can get their
work done
2.High performers typically
a.place a high value on their own development and see it as a sign
that your company is a good place to build a career
b.avoid working for a company without a robust training
program
c.find ways to build additional skillsets in the people they work
with
d.are demanding (in terms of higher pay/greater benefits)
3.When you delegate, you should see your role as
a.a micromanager
b.a monitor and a coach
c.hedgehog
d.an enabler
Solution -
1. c
Clarification - This is as per the HBR article that says that employees are better engaged if the work allocation is even and managers are working as much as they are. The option d. can lead to disengaged employees. Reward and recognition is not considered and neither education is a factor hence the correct option is c.
2. a
Clarification - A high performer always looks to better their skills and concentrate on opportunities of self-development and favor companies that provide such opportunities as they believe this can build their career. Hence the correct answer is option a.
3. d
Clarification - The role of a manager after delegation is that of an enabler by providing the employee with the necessary information and resources so that the employee can discharge their duties efficiently. Delegation does not require the manager to micromanage or monitor and coach or work as a hedgehog hence the correct answer is option d.