Question

What differences if any do you think exist in the way that a professional hotelier would manager an American owned hotel in the United States or a European or Asian owned hotel in the United States?

What are differences in the way governments in other countries affect the management and operation of hotels in those countries?

Answer 1

A professional hotelier would manage an American owned hotel in the United States or a European or Asian owned hotel in the United States by looking at the culture and traditions of these places and upholding the mission and vision values of these individual hotels. The hotelier must know the customer base of these hotels and look at their points of differentiation and points of parity in order to make an effective management strategy. Since these hotels are different from each other in terms of culture, target market and vision statements, hence different policies must be adopted by the hotelier to manage these individual hotels. Similarly the governments in other countries affect the management and operation of hotels in those countries by formulating policies for hotel chains and hotel owners to take care of the customer preferences and services offered. The governments regulate these hotels by policies which govern such hotels and cater to the target market segment as well. The prices charged by these hotels are also checked and controlled by governments and any inconveniences caused to the customers are noted and there is a proper complaint redressal mechanism adopted by the governments to cater to such customer complaints.