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In: Operations Management

Training and Development assignment. Describe the usage of Computer Based Training (CBT) in McDonald's Company training...

Training and Development assignment.

Describe the usage of Computer Based Training (CBT) in McDonald's Company training programs.

Format

A i. McDonald's Company Background

ii. What type of CBT McDonald's use as program instruction and explain it

iii. Explain the advantages of using CBT.

iv. Describe the disadvantages of using CBT.

v. Discuss on the blending of CBT with other training methods

vi. Explain the types of CBT such as Program Instruction, Intelligent Tutoring Systems, Interactive Multimedia and Virtual Reality and give some examples.

Solutions

Expert Solution

1.M'c Donald is an american fast food company started by brothers Mouric and Richard M'c Donald.from the beginning it was a small restaurant but after the application of speedy service system or quick service system they began to grow and now they are the largest world wide brand of fastfood with millions of customers .

2.

* Computer based trining- M'c Donald provide computer based trining and development to their employees by providing online classes and designing test etc...

* Online Trading- now M'c Donald entering in to online platform to sell out their fast food products .

* Online Ordering- Accepting orders from customers of different corner and providing the same to their home immediately with the help of networking system .

3.Advantages of CBT

* speed up customer services

* Flexibility in operation

* Greater management of customer

* Lack of time consuming

4.Dis Advantages

* High level Cost

* possibility to mislead the customer

*Complexity in network operation

keosha answered 5 hours ago
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