Question

In: Operations Management

Training and Development assignment. Describe the usage of Computer Based Training (CBT) in McDonald's Company training...

Training and Development assignment.

Describe the usage of Computer Based Training (CBT) in McDonald's Company training programs.

Format

A i. McDonald's Company Background

ii. What type of CBT McDonald's use as program instruction and explain it

iii. Explain the advantages of using CBT.

iv. Describe the disadvantages of using CBT.

v. Discuss on the blending of CBT with other training methods

vi. Explain the types of CBT such as Program Instruction, Intelligent Tutoring Systems, Interactive Multimedia and Virtual Reality and give some examples.

Solutions

Expert Solution

1.M'c Donald is an american fast food company started by brothers Mouric and Richard M'c Donald.from the beginning it was a small restaurant but after the application of speedy service system or quick service system they began to grow and now they are the largest world wide brand of fastfood with millions of customers .

2.

* Computer based trining- M'c Donald provide computer based trining and development to their employees by providing online classes and designing test etc...

* Online Trading- now M'c Donald entering in to online platform to sell out their fast food products .

* Online Ordering- Accepting orders from customers of different corner and providing the same to their home immediately with the help of networking system .

3.Advantages of CBT

* speed up customer services

* Flexibility in operation

* Greater management of customer

* Lack of time consuming

4.Dis Advantages

* High level Cost

* possibility to mislead the customer

*Complexity in network operation


Related Solutions

Training and Development assignment. Describe the usage of Computer Based Training (CBT) in McDonald's Company training...
Training and Development assignment. Describe the usage of Computer Based Training (CBT) in McDonald's Company training programs. Format A i. McDonald's Company Background (Founder, date of establishment and number of franchisers) ii. Discuss on the blending of Computer Based Training (CBT) with other training methods iii. Explain the types of Computer Based Training (CBT) such as Program Instruction, Intelligent Tutoring Systems, Interactive Multimedia and Virtual Reality and give some examples.
Describe elements of computer-based training and why it can be effective.
Describe elements of computer-based training and why it can be effective.
Based on training and development program and in the article, "Creating a Custom Training Plan for...
Based on training and development program and in the article, "Creating a Custom Training Plan for Your Organization", develop a formal training plan for equal employment opportunity
The manager of computer operation of a large company wants to study computer usage of two...
The manager of computer operation of a large company wants to study computer usage of two departments within the company-the accounting dept. and the research dept. A random sample of five jobs from the accounting dept. in the past week and six jobs from the research dept. in the past week are selected, and the processing time(in seconds) for each job is recorded. Use a level of significance of 0.05, 1. Please provide descriptive stat. for the data ( Excel)...
Suppose that the training, skills, and attitudes received by employees in the computer gaming development industry...
Suppose that the training, skills, and attitudes received by employees in the computer gaming development industry have positive spillover effects as workers leave the industry and move to other jobs. The specificity rule suggests that the best way to achieve more employment in this industry is to A) impose a tariff on the importation of computer games. B) remove all sales taxes from the purchases of computer games. C) give computer game developing firms a subsidy tied to their level...
Computer dynamics is a microcomputer software development company that has a 300-computer network. The company is...
Computer dynamics is a microcomputer software development company that has a 300-computer network. The company is located in three adjacent five-story buildings in an office park with about 100 computers in each building. The LANs in each building are similar, but one building has the data center in the second floor. There are no other office locations. Please refer to the network architecture components in Figure 6-1 of the textbook, and identify the key network architecture components in the design...
You are hired as the Training & Development Specialist at a manufacturing company. The Director of...
You are hired as the Training & Development Specialist at a manufacturing company. The Director of HR has asked you to complete small project in two parts, detailed below. PART A You have been tasked by the Director of HR with developing the training for a new Human Resources Assistant This employee will be supporting a Manager and two HR Consultants by doing the following: ·      reception duties ·      looking after all paperwork ·      formatting union contracts and ·      providing general admin support to...
Most HRM theory and concepts, including training & development, are based upon practices that occur in...
Most HRM theory and concepts, including training & development, are based upon practices that occur in large corporate settings. However, there are many small businesses (for purposes of his question we’ll define `small business’ as having no more than 80 employees with 1or 2 people filling the roles as HR/training staff) which also require effective and efficient training and development programs and interventions. Provide a supporting rationale for your recommendations.
How would you implement a training and development program in a huge company?
How would you implement a training and development program in a huge company?
4.If you had the choice, would you choose a computer-based training program or a traditional classroom...
4.If you had the choice, would you choose a computer-based training program or a traditional classroom program? Which would you prefer, and why? Do you think your satisfaction, learning, and performance would differ in a computer-based program versus a traditional classroom program? Explain your reasoning. 8.Research on the effects of computer-based training has found that it is more effective than classroom instruction when trainees can choose the program (computer-based or classroom) and when the instructional methods used to deliver the...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT