Question

In 200 words discuss Managing IT in organizations (i.e., the role of information systems departments) has become much more complex over the past decade but some organizations may still use IT primarily for back-office support.

Answer 1

The role of Information Systems department always focus on the use of Information and Communication Technologies.

Now a days almost all organizations use Information and Communication Technologies to efficiently manage their operations, to help managers make better decisions and achieve competitive advantage, and to facilitate seamless internal and external communications with their employees, customers, partners, and other stakeholders.

If we see in the olden days of IT companies, when a company received a customer order, whether it was for a service requested or for a product purchased, the order needed to go through a process of paper-based workflow that was passed along to different departments, inbox-to-inbox. Throughout this process, the order often had to be re-typed as it passed through various departments, increasing the potential for human error. There was no accurate account order status because there was no official tracking device to alert each department. In order to retrieve order status information.

Information technology (IT) has become a vital and integral part of every business plan. From multi-national corporations who maintain mainframe systems and databases to small businesses that own a single computer, IT plays a role. The reasons for the omnipresent use of computer technology in business can best be determined by looking at how it is being used across the business world. Over the past several decades, as corporations moved more of their operations into the digital space, they needed IT to make that possible. Most turned to a handful of big companies that provided IT solutions. Those companies tailor made technology for each client. As the clients became bigger and moved further into the digital space, the providers added more and more, making each unique IT set-up even more complicated. The net result: businesses ended up with a giant mound of IT infrastructure. It’s expensive to operate and maintain and requires a big staff.

But in recent years, new technologies have changed the game. Many of the tasks that used to involve complex solutions can now be automated by simpler, cheaper IT. Cloud computing, mobile apps, and open networking have allowed for a whole new era. There’s no need for a giant mound of technology anymore, because hardware isn’t needed as it once was. Industries are moving toward software models.

Your small or medium sized company’s complete back office may consist of HR, Operations, IT, and Accounting and Compliance. The back office should stay abreast of ever-changing federal regulations, safety laws, and employment standards. In addition, it should also maintain up-to-date information systems and bookkeeping records.

The role of a company back office should help strengthen the infrastructure of your business by establishing and maintaining efficient business operations. So companies focuses mainly on the accounting and compliance functions of your back office. Like that still use of IT primarily for back-office support going on.