Question

A waiter takes an order at a table, and then enters it online via one of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area: the cold item printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a drink. A customer’s meal check-listing (bill) the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter’s handwriting. When the kitchen runs out of a food item, the cooks send out an ‘out of stock’ message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan menus according to customers’ tastes. The system also compares the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition, whenever an order is voided, the reasons for the void are keyed in. This may help later in management decisions, especially if the voids consistently related to food or service. Acceptance of the system by the employees is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chosen.

1. Please identify the business rules, the entity relationship diagram and the potential database tables, using common sense and the information provided in this case (please include a legend)

Answer 1

ER Diagram for a restaurant:

Business rules for restaurant management:

1. Cloud-based: A cloud-based program very easily handles the data. It requires an external database to pull the data. Traditionally restaurant management systems used to run offline, they were like this big network that had high on-premise deployment costs and stored data on local servers. The greater risk from a security and data storage viewpoint.
The Cloud restaurant POS services (unlike conventional POS) run from remote servers and have zero set-up expenses, just a recurring fee for service renewal (like Netflix!). This also combines with the administration of Accounting, Customer Relationship Administration, Loyalty Management, and Inventory to make the program more robust and complete.

2. Point-of-sale operations: POS activities primarily include punching orders, printing Kitchen Order cards, taking care of restaurant billing and managing all the criteria for invoicing and data processing.
Integration with CRM modules also enables it to predict data patterns and enables them to accurately gain insights about restaurants' consumer tastes through analytics that help to forecast loyalty sales. And all the metrics that count are always fed into the machine to give you a daily image of how your company performs.

4. Stock: Stock control provides you with stock level information to help you to take action on poorly performing products.

5. Marketing & CRM: Marketing platform allows you to buy new clients and keep existing ones. A restaurant management tech platform helps you to simplify certain transactions with well-designed program scheduling to help you improve your customer experiences.
It would provide a powerful awareness of your brand with entertaining sales, discounts and day-to-day deals that you may like to advertise through your marketing strategies. With outstanding advertising, deals or events the content automation & CRM will certainly please the consumers. More specifically, it'll all be programmed!

6. Centralization: Centralization enables you to use a centralized network with all essential functions. Say you have several sources, so you're distracted by what's going on at the other sources. And here and there you would like the metrics and the details, in real-time. Wouldn't it be nice to have a simple GUI to answer all your queries in that situation? Just that 6 would make for a restaurant management program. Scalability Where do you see different channels growing up and expanding to? It is crucial, when making that decision, that the technologies could also be rolled up around the same time. Sure, a restaurant management program that is easy to handle is something you can remember when investing in your tools for the operation of restaurants. The transition of various channels is no doubt an issue because the program is on the cloud.

7. Integrations: If all of the functionalities are properly planned out, making them show you positive outcomes is only simpler. Implementations will provide you more intelligence, and quicker and much more productive activities.

Therefore, it must be assured before investing in a software framework that the frames are compliant with the current program to ease the installation process. Integrations with electronic ordering systems, order processing, table booking technology, IVR and cloud telephony, rewards services, marketing tools & third party platforms can allow a completely integrated restaurant management system to be introduced.

DBMS for Restaurant: