In: Operations Management
Read the case below and answer the following questions.
In a large publishing company in New York, a young woman, Laura, was hired as a copy editor for one of the many journals produced by the company. Seven other employees worked on this team editing this Journal, including a senior editor named Tim. Laura had worked there for about a month when she and her fellow co-workers went for happy-hour after work. Everybody had a great time and had consumed a fair amount of alcohol. When everybody was leaving the bar to head home, Tim, who had been secretly attracted to Laura since she started work at the journal, hailed a cab and offered to share the ride with Laura. Laura accepted the offer. Once she was inside the cab, Tim then suddenly made an aggressive advance toward her. Horrified, Laura pushed him away and told him to get out of the cab. Mortified, Tim slinked out of the cab.
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The next day, Laura came to work with some apprehension. How would she deal with Tim? Would the cab incident affect her job? Although Tim did not supervise her, would he try to get her fired? Tim immediately went to her office and apologized for his extremely inappropriate behavior in the cab. Relieved at his apology, Laura decided not to pursue the matter through any formal channels in the office. She figured that since Tim apologized, there was no need to dwell on the incident. After all, Laura was a new employee, still in the process of learning the office politics and proving herself as being a competent editor. She did not want to rock the boat or bring negative attention to herself.
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Everything would have been okay if Tim had stopped at just one sincerely expressed apology. However, whenever he found himself alone with Laura, Tim apologized again. And again. He said he was sorry about the incident at every opportunity he had for three months. This constant apology was awkward and annoying to Laura. Ironically, by Tim apologizing continuously for his unwanted attention in the cab, he was foisting another form of unwanted attention upon Laura. When he first started apologizing, Laura told him that "it was okay". After three months of many apologies, she reached a point where she asked him to stop apologizing, to no avail. Frustrated, she confided in a few co-workers about her unusual dilemma. Consequently, these co-workers lost respect for Tim.
Although the cab incident was not common knowledge in the office, Tim sensed that others knew about it by the way they interacted with him. The incident became the office "elephant" that the employees "in the know" saw, but didn't explicitly acknowledge. Meanwhile, Laura was tired of hearing Tim apologize and her feelings of discomfort increased. So when another editor position opened up in another journal division of the company, she applied for the job and was transferred to the other journal. In her new position, she didn't have Tim bothering her anymore. But she was unhappy with her new job. The journal material was very boring. She didn't work as well with her co-workers as she did in the previous journal (excepting Tim). She realized that she really enjoyed her old job. She began to regret her decision to avoid the conflict with Tim by moving to the new job. In an effort to seek advice as to how to solve her problem, Laura decided to consult with the company ombudsman.
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Required:
Question: Propose a solution that the company ombudsman can offer through interpersonal intervention.
The solution should cover:
Answer:
This case is to somewhat an example where individuals can have various perceptions or opinions. As we know from this case Laura has recently participated in a publishing company and is working away at a diary which she enjoys. She works in the altering office with her different colleagues including Tim, who is a senior editorial manager yet not an administrator. In a incident after office , Tim being drunk drawn closer Laura truly without her permission in a Cab and Laura in a defensive manner pushed Tim out of the cab. From that point forward, Tim intentionally apologized to Laura for a quarter of a year at a stretch to a point where it was a psychological torment for Laura and she had to leave the journal and shift to other journal which she finds extremely exhausting .She is now regretting to leave that journal.
Along these lines, if we analyse the conflict, we have various recognitions, for example,
1) Laura should have stopped Tim at the second or third time , when he was apologizing and should have cautioned him that the episode is finished and that they should push ahead. By this , Tim would have stopped and not continued further.
2) It can be said that perhaps Tim was very upset for the deed he had done and he was truly saying 'sorry' Laura and if Laura would have conversed with him, he could have halted and Laura wouldn't leave her position.
3) If Tim is deliberately badgering Laura by saying sorry each and every time when they are distant from everyone else , it involves mental torment and she should have received proper systems to stop this irritation fairly surrendering her position.
4) Another viewpoint is that as a quarter of a year have passed and Laura doesn't have strong confirmation against Tim, she should proceed with her new position and forget about the episode.
The assemble goals of the contention is that Laura should not proceed with her new situation as it is not expressly fulfilling to her .She should talk with Tim and on the off chance that he differs to stop , she should officially complaint against him to more significant position authority. As everyone has covertly thought about this episode,they can likewise support Laura. This is additionally advantageous for the organization as Laura wanted to work with her old collegeaus aside from Tim and regardless of whether she proceeds with her new position, she may not do justice to the organization.
Along these lines, here we discovered that molestation and mental torture is a major issue in Organizations. Men needs to respect ladies in corporate culture and should not truly or intellectually bug them. We additionally discover that torture doesn't require cruel words to be verbally expressed, in any event, apologizing can be an approach to disturb somebody.