Question

based on the assessment of your manager on the supportive scores (Part I), What suggestion and comments would you have for him or her if you wee serving as a communication consultant to this individual?

Answer 1

Here are the suggestions and comments I would have for the manager if I was serving as a communication consultant:

• It is important for the manager to have a clear understanding and communication for al;l the desired changes in the organisation.
• It is important to clearly communicate the vision, defining why is the company in the particular product/service category and also need to communicate what needs to be done to achieve the desired state.
• Effective communication of vision and tasks by managers can lead to a shared vision creation and people are able to synergies well & also have bigger organisational commitment.
• As a communication consultant, it is important to tell the manager to have clear accountability at all levels. lack of accountability makes the entire process aimless leading to return to the old habits. Hence it is important to ensure accountability until the process is closed. The accountability across all levels ensures that vision, mission and any change is accepted throughout the organisation.
• Another important aspect as part of communication is to have an open mind while dealing with people - A manager should not be critical of others. He/She must understand and analyse the opinion of others and should be willing to modify his/her decision on the basis of that. The person who is not open to new ideas and follows strict procedures will not be effective in leading organisations or bringing adjustments to strategies.
• The policies, rules and other procedures must be clearly communicated. Setting the standard and communicating them effectively helps to reduce the overall clutter and increase the efficiency of the organisation.

As a consultant, it is important for the manager to understand both aspects of communication and use the appropriate one depending on the situation and task at hand.

• The interactive form of communication involves engaging all members and stakeholders sop that response is co-created and such method also helps to understand the body language and mood of the room.
• The push form of communication is shared without taking feedback from others. If you want to use press releases or internal notice board for giving important information.

The manager needs to understand this and apply the form of communication depending on the situation. For example - a grievance or customer feedback the manager needs to use interactive communication. For disciplinary policies and violations push communication would be an effective medium.

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