Question

Question text

Amanda has a co-worker, Sherry, who is vocal about political opinions. Amanda does not agree with Sherry's views. Amanda likes Sherry but some of her recent comments have upset Amanda and made her feel uncomfortable. Amanda went to her boss, Mel, and expressed her discomfort with Sherry's comments. Mel was empathetic and told Amanda he understood why she was uncomfortable. Mel asked Amanda if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, but he did need to visit with Sherry and hear her perspective. Amanda told Mel it would be ok for him to talk to Sherry about her concerns.
Mel accepted input from others to help him solve the problem. Which scenario would be the best approach to solving Amanda's problem using input from others?

Select one:

a. Mel got Amanda and Sherry together and told them they were not to leave the room until they had their problem solved. After an hour, the girls exited the room and told Mel they have solved the problem.

b. After asking his supervisor for advice on how to handle the issue, Mel spoke with Sherry and explained that Amanda was uncomfortable and then he let Sherry share her point of view. With agreement from both employees, Mel mediated a discussion between Sherry and Amanda where they shared their thoughts with each other. In the end, Sherry said she understood how Amanda must feel and agreed to keep politics out of workplace conversations.

c. Mel called both employees into his office and said "Amanda said she does not like it when you talk politics, Sherry. Amanda, Sherry said she did not realize she was upsetting you. So, from now on, Sherry, you are not to talk politics around Amanda." The problem between the employees was solved.

d. Mel spoke with Sherry, alone. He explained that not everyone agrees with their political views. Sherry told Mel that everyone else in the office agreed with them. They laughed and make a couple of jokes about those who don't agree with their politics and they agreed that Sherry would not talk politics when Amanda could hear her.

Question text

Amanda has a co-worker, Sherry, who is vocal about political opinions. Amanda does not agree with Sherry's views. Amanda likes Sherry but some of her recent comments have upset Amanda and made her feel uncomfortable. Amanda went to her boss, Mel, and expressed her discomfort with Sherry's comments. Mel was empathetic and told Amanda he understood why she was uncomfortable. Mel asked Amanda if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, but he did need to visit with Sherry and hear her perspective. Amanda told Mel it would be ok for him to talk to Sherry about her concerns.
The best problem-solvers gather all of the information before making a decision of how to best solve the problem. Did Mel demonstrate gathering all of the information before making a decision? Why or why not?

Select one:

a. No, he did not ask other employees if they have heard Sherry discussing politics in an inappropriate manner.

b. No, he did not consult HR about what to do in this situation.

c. Yes, he let Sherry and Amanda share their point of view with him before making a decision.

d. Yes, he let Sherry and Amanda share their point of view, he consulted his supervisor before making a decision

Question text

Amanda has a co-worker, Sherry, who is vocal about political opinions. Amanda does not agree with Sherry's views. Amanda likes Sherry but some of her recent comments have upset Amanda and made her feel uncomfortable. Amanda went to her boss, Mel, and expressed her discomfort with Sherry's comments. Mel was empathetic and told Amanda he understood why she was uncomfortable. Mel asked Amanda if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, but he did need to visit with Sherry and hear her perspective. Amanda told Mel it would be ok for him to talk to Sherry about her concerns.
Remaining neutral is a characteristic of effective problem-solving. Was Mel remaining neutral when he said to Amanda, if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, and hear her perspective. Why or why not?

Select one:

a. No, he was taking Amanda's side by asking her how she wanted the problem solved.

b. No, he was going to do what Amanda wanted him to do so that she was not uncomfortable.

c. Yes, he did not take either side

d. Yes, he was being empathetic to Amanda but he did let her know that he would be speaking with Sherry also.

Answer 1

Amanda has a co-worker, Sherry, who is vocal about political opinions. Amanda does not agree with Sherry's views. Amanda likes Sherry but some of her recent comments have upset Amanda and made her feel uncomfortable. Amanda went to her boss, Mel, and expressed her discomfort with Sherry's comments. Mel was empathetic and told Amanda he understood why she was uncomfortable. Mel asked Amanda if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, but he did need to visit with Sherry and hear her perspective. Amanda told Mel it would be ok for him to talk to Sherry about her concerns.
Mel accepted input from others to help him solve the problem. Which scenario would be the best approach to solving Amanda's problem using input from others?

Select one:

a. Mel got Amanda and Sherry together and told them they were not to leave the room until they had their problem solved. After an hour, the girls exited the room and told Mel they have solved the problem.

b. After asking his supervisor for advice on how to handle the issue, Mel spoke with Sherry and explained that Amanda was uncomfortable and then he let Sherry share her point of view. With agreement from both employees, Mel mediated a discussion between Sherry and Amanda where they shared their thoughts with each other. In the end, Sherry said she understood how Amanda must feel and agreed to keep politics out of workplace conversations.

c. Mel called both employees into his office and said "Amanda said she does not like it when you talk politics, Sherry. Amanda, Sherry said she did not realize she was upsetting you. So, from now on, Sherry, you are not to talk politics around Amanda." The problem between the employees was solved.

d. Mel spoke with Sherry, alone. He explained that not everyone agrees with their political views. Sherry told Mel that everyone else in the office agreed with them. They laughed and make a couple of jokes about those who don't agree with their politics and they agreed that Sherry would not talk politics when Amanda could hear her.

b is the best option here since Mel took advise from the supervisor, heard both point of views and then mediated a session between the two so that the problem was clearly understood and sorted

Amanda has a co-worker, Sherry, who is vocal about political opinions. Amanda does not agree with Sherry's views. Amanda likes Sherry but some of her recent comments have upset Amanda and made her feel uncomfortable. Amanda went to her boss, Mel, and expressed her discomfort with Sherry's comments. Mel was empathetic and told Amanda he understood why she was uncomfortable. Mel asked Amanda if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, but he did need to visit with Sherry and hear her perspective. Amanda told Mel it would be ok for him to talk to Sherry about her concerns.
The best problem-solvers gather all of the information before making a decision of how to best solve the problem. Did Mel demonstrate gathering all of the information before making a decision? Why or why not?

Select one:

a. No, he did not ask other employees if they have heard Sherry discussing politics in an inappropriate manner.

b. No, he did not consult HR about what to do in this situation.

c. Yes, he let Sherry and Amanda share their point of view with him before making a decision.

d. Yes, he let Sherry and Amanda share their point of view, he consulted his supervisor before making a decision

As per information given in previous question, this is the right option. As Mel let both share their views and also consulted his supervisor before making a decision

Amanda has a co-worker, Sherry, who is vocal about political opinions. Amanda does not agree with Sherry's views. Amanda likes Sherry but some of her recent comments have upset Amanda and made her feel uncomfortable. Amanda went to her boss, Mel, and expressed her discomfort with Sherry's comments. Mel was empathetic and told Amanda he understood why she was uncomfortable. Mel asked Amanda if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, but he did need to visit with Sherry and hear her perspective. Amanda told Mel it would be ok for him to talk to Sherry about her concerns.
Remaining neutral is a characteristic of effective problem-solving. Was Mel remaining neutral when he said to Amanda, if she had any input on how he should handle the problem; he did not want to make Amanda more uncomfortable around Sherry, and hear her perspective. Why or why not?

Select one:

a. No, he was taking Amanda's side by asking her how she wanted the problem solved.

b. No, he was going to do what Amanda wanted him to do so that she was not uncomfortable.

c. Yes, he did not take either side

d. Yes, he was being empathetic to Amanda but he did let her know that he would be speaking with Sherry also.

Yes answer is d. Mel was being neutral by being empathetic to Amanda and also letting her know that he would be speaking with Sherry also