Consider the example of a mobile banking IT service that you may routinely use on your...

Consider the example of a mobile banking IT service that you may routinely use on your smart phone. Assume the bank is considering a possible change to this service that introduces a new feature or perhaps provides and/or requires additional information when processing an existing transaction. How might this proposed service change be viewed in the context of ITIL Guiding principles?

Solutions

Expert Solution

Well according to the ITIL guiding principles, here are some things that we should take into consideration.

The Focus of the value for this change is to the point and it is always nice to have as much as detailed information when processing an existing transaction.
Instead of making everything from scratch, they are building this feature over an existing feature. Hence, this is a good practice according to ITIL guiding principles.
As time passes and the bank collects feedback for the proposed change, this is going to be more beneficial for customer in the end. The market is very dynamic and we should change with it.
By the explanation provided, the change looks simple and it is practical too. Hence the bank should go ahead with the change.
The change being made might also end up as optimizing the current algorithm and automating the current process.

So while keeping in mind all the ITIL guiding principles, we can say that this change is a good move.

Solution ends.

Please comment and let me know if you have any further doubts. Please upvote this answer if you like it.

Thank you.

Have a good day.

venereology answered 11 hours ago

Next > < Previous

Related Solutions

Find a news article of your choice describing a good or service (you may use articles...

Find a news article of your choice describing a good or service (you may use articles from websites such as cnn.com or foxnews.com). Summarize the situation and identify what supply or demand shift factor is at work. Describe the effect on equilibrium price and quantity given the shift factor.

Discuss an example of a mobile device or social or health-related application you use in everyday...

Discuss an example of a mobile device or social or health-related application you use in everyday life that stores personal health data and could potentially benefit your health. How could the technology or application be improved and utilized in the health care setting to provide a more detailed or holistic picture of a person's health status to providers?

Choose a service or product currently in development. You may choose your own product or service...

Choose a service or product currently in development. You may choose your own product or service for this discussion. Describe the prototype developed for that service or product.

Find an example of a regulated monopoly. (If your example is a regulated monopoly, you may continue...

Find an example of a regulated monopoly. (If your example is a regulated monopoly, you may continue with it). Do you agree that this monopoly should be regulated? If yes, how does regulating it benefit the society? (You may also consider what would happen if it weren't regulated) If no, what are your arguments against regulating it?

Do you consider computers and mobile devices to be harmful to your health? why or why...

Do you consider computers and mobile devices to be harmful to your health? why or why not? Would you change your electronic device usage or rearrange your computer work area to minimize your risk? Why? or why not? What modifications can you make?

Give an example of an interval estimate of an average or proportion you may use in...

Give an example of an interval estimate of an average or proportion you may use in your daily life. For instance, you may say that you are pretty sure your average commute time is between 25-30 minutes, or you are fairly confident that between 60-65% of the population love dogs. Collect some data to see how well your intuition is working. First, does your sample data meet all assumptions necessary to construct the confidence interval of the type you need?...

Use the information above to consider the types of exposure your firm may face.

Firm XYZ:1. Your firm sells goods domestically and abroad.2. The firm has a payment due in 3 months time worth 400,000 EUR to foreign supplier.3. A U.S. importer owes the firm 300,000 USD, due in 4 months.Economic environment:1. RBA is considering implementing an expansionary monetary policy by lowering the cash rate.2. Economic growth of your foreign markets, where you export your goods, has declined relative to domestic economic growth.3. The firm is considering issuing 500,000 USD bonds with a maturity...

Pick a specific service that you or your workplace purchases. Use the Service-Quality model presented in...

Pick a specific service that you or your workplace purchases. Use the Service-Quality model presented in our textbook and describe the service including the five potential gaps that can cause unsuccessful service delivery.

1. How do mobile payments fit into e‐commerce? What e‐commerce model(s) may use mobile payments? 2....

1. How do mobile payments fit into e‐commerce? What e‐commerce model(s) may use mobile payments? 2. What is the «path to profitability» for mobile payments? What are the benefits and what are the costs? 3. Have you ever purchased or paid using your mobile device? Where would you like to see this?

Select a product or service that you are going to use to create your marketing plan.

Subjects